Overview
Work History
Education
Skills
Languages
Timeline
Generic
NG WAI HO

NG WAI HO

Overview

8
8
years of professional experience

Work History

Insurance Claims Specialist

SIONG HAI MOTOR & TRADING
11.2017 - 10.2022
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Followed up with customers on unresolved issues.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
  • Reduced claim cycle times to improve customer experience, leveraging advanced claim processing software.
  • Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Coordinated with contracting department to resolve payer issues.
  • Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
  • Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
  • Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.

Debt Collector, Loan Officer

UK CREDIT / GOLDSTAR
03.2018 - 11.2018
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
  • Optimized debt collection strategies, analyzing debtor profiles to tailor communication and payment options.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Food Delivery Driver

FOOD PANDA / GRABFOOD / LALAMOVE
10.2022 - 12.2023
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Funeral Assistant

SINGAPORE CASKET / EMPATHY/ TDS
08.2023 - 08.2024
  • Picked up deceased at private homes, hospitals and county morgues.
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Processed death certificate and other required paperwork.
  • Met with over families to plan funerals by discussing service options and needs.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Transported deceased to funeral home.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Assisted families in making informed decisions by presenting various options for funeral services and products.

Cargo Officer

MARINE TANKERS PTE LTD
08.2024 - 05.2025
  • Assisted in training new staff, sharing expertise on best practices in cargo operations.
  • Demonstrated adaptability in high-pressure situations, making quick decisions to resolve issues while prioritizing safety standards at all times.
  • Coordinated with team members for seamless cargo operations, ensuring timely delivery of shipments.
  • Spearheaded initiatives aimed at improving overall operational effectiveness through careful analysis of established procedures.
  • Reduced cargo processing time by optimizing loading and unloading procedures.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.

Education

N LEVEL

Bedok Green Secondary School

Skills

  • Funeral service coordination
  • Restorative art
  • Guest interaction
  • Cleaning and maintenance
  • Active listening
  • Critical thinking
  • Teamwork
  • Time management
  • Multitasking
  • Reliability
  • Teamwork skills
  • Effective communication
  • Hardworking and responsible
  • Adaptability and flexibility
  • Valid Driver's license
  • Maritime security
  • Cargo planning
  • Debt recovery strategies
  • Patience and persistence
  • Call center experience
  • Negotiation
  • Issue investigation
  • Collections best practices
  • Investigation due diligence

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Cargo Officer

MARINE TANKERS PTE LTD
08.2024 - 05.2025

Funeral Assistant

SINGAPORE CASKET / EMPATHY/ TDS
08.2023 - 08.2024

Food Delivery Driver

FOOD PANDA / GRABFOOD / LALAMOVE
10.2022 - 12.2023

Debt Collector, Loan Officer

UK CREDIT / GOLDSTAR
03.2018 - 11.2018

Insurance Claims Specialist

SIONG HAI MOTOR & TRADING
11.2017 - 10.2022

N LEVEL

Bedok Green Secondary School

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