Nguyễn Thị Thanh Tâm
Customer Service Executive
Ho Chi Minh City
Summary
Experienced customer service professional at Bao Minh Ben Thanh, specializing in complaint resolution. Proficient in Microsoft Excel and problem-solving, I am dedicated to collaborating with teams to deliver high-quality service and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Bao Minh Ben Thanh Company
01.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with internal teams to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Debt Collection Officer
Vietnam Social Security (VSS) – Phu Nhuan District Office
03.2017 - 12.2017
- Contacted clients regarding payment deadlines and informed them about their outstanding debt.
- Collaborated with local authorities to speed up debt recovery and compliance.
- Created and updated reports on debt collection results.
- Developed strong communication skills by working with other teams to provide better service.
General Office Administrator
Urban Live Beat Joint Stock Company
05.2016 - 11.2016
- Managed company assets and official documents.
- Handled HR duties: recruitment, payroll, and social insurance.
- Prepared salaries, commissions, and accounting files.
- Maintained employee records and accounting documentation.
Education
Bachelor of Finance And Banking
Industrial University of Ho Chi Minh City
04.2001 -
Skills
Problem-solving
Active listening
Complaint resolution
Team collaboration
Microsoft Excel
AWARDS
- Academic Merit Scholarship | 2014 – 2015
- "5-Good Student" Award | 2014 – 2015
Timeline
Customer Service Executive
Bao Minh Ben Thanh Company
01.2018 - Current
Debt Collection Officer
Vietnam Social Security (VSS) – Phu Nhuan District Office
03.2017 - 12.2017
General Office Administrator
Urban Live Beat Joint Stock Company
05.2016 - 11.2016
Bachelor of Finance And Banking
Industrial University of Ho Chi Minh City
04.2001 -