Nguyen Trung Nam

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Hit targets Q1, Q2, Q3 and year target for 2 categories ( MBO1 is all products revenue and MBO2 is PT&A revenue)
• The best Account Manager for selling the most product lines in first half of 2024 ( 8 BUs)

Back to Phan Thiet City.

• Head of Sales of Phu My Concrete, focus on selling concrete to main contractors for Novaworld Phan Thiet project. Won contracts for supplying concrete with main contractors such as Hoa Binh, Coteccons, SOL E&C
• Plan and take technical responsibility to open a PHC pile factory in Phan Thiet to serve the construction needs here within 10 years.

• Achieves 15 billion / 25 billion target in 2021 ( COVID) and 10 billion / 45 billion target 2022 before left organization ( End of March 2022)
• Improved customer retention rates by providing exceptional after-sales support and addressing any concerns promptly.
• Enhanced project sales performance by developing and implementing strategic sales plans.
• Consistently met or exceeded sales targets through effective negotiation and closing techniques.
• Spearheaded successful sales pitches and presentations, resulting in increased client acquisition rates.
• Collaborated with multidisciplinary teams to develop innovative engineering solutions for clients.
• Secured new business opportunities by building strong relationships with key industry stakeholders.

• Searching for new clients in the designated region ( South of Vietnam)
• Establishing new and maintaining existing relationships with customers by providing prompt support, information, and guidance; researching and recommending new opportunities
• Managing and interpreting customer requirements, persuading clients that a product or service will best satisfy their needs
• Calculating client quotations
• Negotiating and closing sales by agreeing terms and conditions
• Prepare contracts, monitor arising, appendices of contracts, jobs related to the commercial field of the project
• Regularly attend meeting with the Management about new business plans and propose to improve the work to develop and expand the business scale of the company
• Maintains professional and technical knowledge by attending educational workshops; trade exhibitions, conferences and meetings, establishing personal networks
• Achieved 25 billion target as won 2 projects : Akari City & Ecogreen Saigon

• Prepare and deliver technical presentations explaining products and services to customers and prospective customers
• Perform internal and external training, including carry out Mock-Up sample at Sites and Factory
• Collaborate with sales teams to understand customer requirements and provide sales support
• Help to solve customer's problems with system installation
• Provide technical supervisory for Company's new strategic solution
• Work closely with Project sales team to launch new solution

• Search, choose and deal with suppliers
• Checking forecast for critical items to meets sales demands
• Process quotations, requisitions, and purchase orders
• Supervise and speed up delivery schedule of the supplier to the warehouse and others
• Implement purchasing management instructions, policies and procedures
• Ensure proper documentation is on file prior to purchase order delivery
• Other tasks assigned

• Maintain quality requirements and standards for various products (aggregates, mix sands, mix stones, cements, admixtures…)
• Liaise with managers and operators to ensure the smooth productions of products and processes and for reporting and reducing quality issues
• Report to management on quality issues, trends and losses at site
• Follow up audits finding reports and support manager to determine proper corrective and preventive actions
• Preparation of QA reports
• Any other reasonable duties