NGUYEN THI MINH HA
Binh Thanh
Summary
With over five years of experience in Customer Service, Administration, and Process Management, I aim to secure a position as an Admin Officer or Customer Service Specialist in a professional environment where I can leverage my skills in organization, data analysis, and workflow optimization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Admin Officer
LEVINCI CO., LTD (AURORA PAYMENT)
04.2023 - Current
- Review and reconcile paperwork for the Sales Department, ensuring accuracy and completeness before updating the system.
- Manage customer information and records in Rise CRM, handle tickets via Zendesk, and process digital signatures using Nitro Sign.
- Update and implement workflow changes related to the POS system and merchant services.
- Assist the Sales Manager with administrative and operational tasks, including report preparation, KPI tracking, and document management.
- Oversee and allocate tasks among team members to ensure work progress and efficiency.
Specialist Telesale
OUTSOURCE SOLUTIONS CO., LTD
11.2021 - 12.2022
- Made outbound calls to consult on credit debt relief programs (Credit Card, Personal Loan, Overdue Car Loan…) for Vietnamese customers in the U.S. using marketing-provided data.
- Provided customer support via Pancake, collected information, checked eligibility, and addressed inquiries.
- Suggested suitable solutions, updated case information in CRM (Salesforce), followed up on contracts, and handled arising issues.
- Ensured KPI targets were met as required.
Operation Leader - E-commerce Payment Channel
MTQ VIETNAM FINANCIAL SERVICES JSC
11.2019 - 10.2021
- Managed online stores on Shopee, Tiki, and Sendo: updated product listings and adjusted prices.
- Coordinated logistics and delivery between warehouses and customers.
- Assisted staff with payment transactions via Ngan Luong, Payoo, etc.
- Verified and reconciled transactions before disbursement.
- Handled operational issues to ensure monthly/quarterly revenue targets were met.
Senior Customer Service
ICARE BENEFITS VIETNAM CO., LTD
05.2015 - 09.2019
- Handled inbound calls, analyzed customer needs, and provided consultations on installment plans for electronics, home appliances, and personal loans at Mobivi.
- Managed customer complaints and coordinated with internal departments to resolve product and service issues.
- Operated customer service systems (Customer Service Portal, Magento, X-lite).
- Ensured call quality, handled 100+ inbound calls per day, and maintained talk time standards per team requirements.
Education
University of Banking -
Finance & Banking
08.2009 - 06.2013
Skills
Office management
Documentation and control
Customer relations
Scheduling and calendar management
Timeline
Admin Officer
LEVINCI CO., LTD (AURORA PAYMENT)
04.2023 - Current
Specialist Telesale
OUTSOURCE SOLUTIONS CO., LTD
11.2021 - 12.2022
Operation Leader - E-commerce Payment Channel
MTQ VIETNAM FINANCIAL SERVICES JSC
11.2019 - 10.2021
Senior Customer Service
ICARE BENEFITS VIETNAM CO., LTD
05.2015 - 09.2019
University of Banking -
Finance & Banking
08.2009 - 06.2013
Similar Profiles
Crystal HadenCrystal Haden
Merchant Services Sr Acct Rep at Payment Alliance/Clearent Payment ProcessingMerchant Services Sr Acct Rep at Payment Alliance/Clearent Payment Processing
Ayan KhatibAyan Khatib
Technical Account Manager at Razorpay-Payment Gateway & Payment SolutionsTechnical Account Manager at Razorpay-Payment Gateway & Payment Solutions
Jomaree CartagenaJomaree Cartagena
IT Associate Supervisor – Officer level at SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application SupportIT Associate Supervisor – Officer level at SM Retail Inc. – SM Retail Headquarters: MSPG (Multi-services Payment Gateway Bills Payment) IT Application Support