Nguyen Thi Hoai Thu
Ho Chi Minh
Summary
Dynamic Program and Implementation Manager at BCD Travel Vietnam, skilled in travel program management and client relationship building. Proven track record in enhancing travel solutions through innovative technology and exceptional organizational skills. Adept at analyzing data to drive strategic insights, ensuring customer success and satisfaction in a competitive landscape.
Overview
21
21
years of professional experience
Work History
Product Specialist
InteliSys Aviation Systems
Ho Chi Minh
06.2023 - 06.2024
- Provide timely and comprehensive technical support to customers;
- Troubleshoot and resolve system issues, including identifying and resolving bugs, configuration problems, and user errors;
- Assist customers and partners with API integration, authentication, and usage best practices
- Maintained audit trail and statistical records of problems and conditions reported by clients.
- Analyzed customer feedback to improve product design and performance.
Program and Implementation Manager
BCD Travel Vietnam
Ho Chi Minh
01.2011 - 05.2023
- Develop account plans through a strong, understanding of the client’s business strategy, goals, priorities, and key issues
- Build strong relationships at all levels within the client organization
- Conduct business reviews with clients and provide them with strategic insights on better travel program management
- Manage and analyze travel data
- Review contracts, pricing, and service level agreements; Identify and implement solutions to improve customers’ business travel programs; Liaise with travel suppliers and coordinate with the vendor for script development and booking transfers
- Lead conference calls and create Implementation plans; Report country implementation activities to Regional/Global Project Manager
- Analyze and implement travel technology tool; provide the 1st Level support; troubleshoot support question and solve the 1st level issue
- Provide training for operational staff/Travel Consultants
Senior Travel Consultant
Blue Sky Travel (A partner of American Express Travel)
Ho Chi Minh
07.2007 - 01.2011
- Determines clients' requirements for travel, accommodation, and special interests
- Suggests itineraries based on available travel routes, availability, the convenience of transport, and cost
- Makes and confirms travel and accommodation reservations and informs clients of bus, Airplane, Ship, and train, rail connections
- Advisory inquiries about visa requirements and offer suggestions about tours, travel routes, accommodation, and local customs
- Perform as a Travel Consultant on the Travel Desk at the US Embassy in Hanoi and the US Consulate in Ho Chi Minh City
Senior Travel Consultant
Asia Wing Travel
Hanoi
05.2005 - 07.2007
- Advisory the visa and passport requirement, offer suggestions about tours, travel routes, accommodation, and local customs
- Determines clients' requirements for travel, accommodation, and special interests
- Suggests itineraries based on available travel routes, availability, the convenience of transport, and cost
- Makes and confirms travel and accommodation reservations and informs clients of bus, Airplane, Ship, and train, rail connections
Senior Reservation and Ticketing
Nguyen Phuoc Hoang Agency - Voyage
Hanoi
06.2003 - 05.2005
- Determines clients' requirements for travel, accommodation, and special interests
- Suggests itineraries based on available travel routes, availability, the convenience of transport, and cost
- Makes and confirms, issue Air ticket and accommodation reservations and informs clients of bus, Ship, and train, rail connections
Education
Bachelor of English -
Hanoi University
HanoiAviation Certificate -
Civil Aviation Training
Ho Chi Minh CityTour Guide and Operation Course Training - Travel Business Management, Tour Guiding
Hanoi Tourism College
HanoiSkills
- Business Operations, Programs, and Project Management;
- Travel program management
- Customer Success, Customer Onboarding, Client Relationship Management
- Innovative and analytical thinking, planning, and implementation in the travel industry technology
- SQL proficiency
- Exceptional organization skills, effective time management, and strong verbal and written communication
- Good manners
- Team collaboration
Personal Information
Date of Birth: 05/07/75
Languages
Vietnamese
First Language
English
Proficient (C2)
C2
Timeline
Product Specialist
InteliSys Aviation Systems
06.2023 - 06.2024
Program and Implementation Manager
BCD Travel Vietnam
01.2011 - 05.2023
Senior Travel Consultant
Blue Sky Travel (A partner of American Express Travel)
07.2007 - 01.2011
Senior Travel Consultant
Asia Wing Travel
05.2005 - 07.2007
Senior Reservation and Ticketing
Nguyen Phuoc Hoang Agency - Voyage
06.2003 - 05.2005
Bachelor of English -
Hanoi University
Aviation Certificate -
Civil Aviation Training
Tour Guide and Operation Course Training - Travel Business Management, Tour Guiding
Hanoi Tourism College
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