Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NGUYEN MAI LINH

NGUYEN MAI LINH

Executive, Sales Support

Summary

Detail-oriented and organized with over 6 years of experience in sales support, account management, and client service in international business environments. Comfortable handling day-to-day processes, maintaining accurate records, and working across teams to ensure smooth execution. Known for a professional attitude, problem-solving mindset, and collaborative approach.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Account Manager

Singapore Airlines – Vietnam
08.2022 - Current
  • Manage agency and corporate sales to meet revenue targets
  • Build relationships with sales agencies through calls, meetings, and commercial activities
  • Record, identify and pursue potential sales leads for new business opportunities
  • Maintain and update CRM system with sales leads, market intelligence and analyze sales data to support strategic planning
  • Keep track and monitor agency and corporate sales performance and develop action plans to drive sales growth
  • Organize and participate in sales events, seminars and conduct product training for agencies and corporate clients
  • Prepare and manage sales contracts and incentive schemes in collaboration with Sales Manager

Inside Sales Representative

Lufthansa Cargo – Vietnam
06.2019 - 06.2022
  • Achieved sales targets in coordination with Outside Sales Representatives
  • Quoted rates and processed bookings using internal systems
  • Performed flight planning and ensured optimal utilization of flight capacity through maximizing cargo load
  • Delivered customer service by consulting agencies, monitoring shipments, and resolving claims
  • Maintained CRM systems and supported operational teams

Administrative Executive & Accounting Support

Lufthansa Cargo – Vietnam
03.2019 - 05.2019
  • Scheduled meetings, managed account & contact lists, and maintained filing systems
  • Provided clerical support to the accounting team
  • Processed payments and reimbursements, ensuring accuracy and timely records

Education

Bachelor - English Language Studies

HCMC University of Foreign Languages And IT (HUFLIT)
04.2001 -

Skills

  • Account management
  • Sales support & coordination
  • CRM & sales data management
  • Sales reporting & analysis
  • Event organization
  • Contract & incentive scheme preparation
  • Problem solving & process optimization

Certification

TOEIC Certificate with score 845/990 issued by IIG Vietnam (2018)

Timeline

Account Manager

Singapore Airlines – Vietnam
08.2022 - Current

Inside Sales Representative

Lufthansa Cargo – Vietnam
06.2019 - 06.2022

Administrative Executive & Accounting Support

Lufthansa Cargo – Vietnam
03.2019 - 05.2019

Bachelor - English Language Studies

HCMC University of Foreign Languages And IT (HUFLIT)
04.2001 -

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NGUYEN MAI LINHExecutive, Sales Support