Nguyen Le My
Summary
Passionate about Restaurant and Hotel industry, experienced 1.5 years in F and B industries, I am adaptable and efficient in dynamic and high-pressure work environments. I am always eager to learn from experienced people and colleagues to improve the quality of service. Currently, I am seeking an opportunity to contribute my experience and passion to a new work environment. I look forward to making a positive impact on the success of the establishment and bringing satisfaction to the customers.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Service
Hajime Tonkatsu and Ramen
9 2023 - 3 2024
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Service
Ka - EN Grill And Sushi Bar
04.2024 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
Barista
Garage Coffee
10.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created more than 50 personalized delicious beverages, which improved sales by 15%.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverages and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Bartender
Sushi Hokkaido Sachi
08.2022 - 10.2022
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Prepared up to 30 drinks per day for customs orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles, and expertly pair food and drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration, and storage areas.
- Served high customer volumes during special events, nights, and weekends.
Education
Vo Thi Sau High School
Diploma - International Hospitality And Management
London School of Business And Finance
Skills
Teamwork and Professionalism
High Volume Environment
Quality Control
Maintaining Clean Work Areas
Food safety and hygiene
Point of Sale (POS) systems
Certification
VIE AD IELTS Premium Sep from 03/09/2022 to 01/08/2023 at British Council Vietnam.
Additional Information
VOLUNTEER ACTIVITIES:
Supporting students during the National University Entrance Exam (July 2020 and July 2021):
- Supported candidates and their families with related documentation during the exam period.
- Guiding and providing directions for the examination venues.
- Provide consultation for candidates regarding information related to the exam and university/college admissions.
- Supported candidates before exam hour by providing pencils and milk tea bottles after exam hour.
Mid-Autumn Volunteer for Homeless People in Ho Chi Minh City (August 2021):
- Traveled by bike around Ho Chi Minh City in the mid-autumn night to give the mooncakes to homeless people and poor children.
Timeline
Service
Ka - EN Grill And Sushi Bar
04.2024 - 07.2024
Barista
Garage Coffee
10.2022 - 01.2023
Bartender
Sushi Hokkaido Sachi
08.2022 - 10.2022
Service
Hajime Tonkatsu and Ramen
9 2023 - 3 2024
Vo Thi Sau High School
Diploma - International Hospitality And Management
London School of Business And Finance
VIE AD IELTS Premium Sep from 03/09/2022 to 01/08/2023 at British Council Vietnam.
Diploma level 1 in International Hospitality and Management from 6th March 2023 to 13th March 2024.
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