Summary
Overview
Work History
Education
Skills
English Name
References
Management And Soft Skills
Technology Skills
Timeline
Generic
Nguyen Gia Huan

Nguyen Gia Huan

Singapore

Summary

Network Leader in Telco network and ecosystem includes: Mobile Network 4G/5G, network infrastructure, Internet Network, Broadband Fixed Network, Peering/Transit connections, Internet Security, SDN/NFV, AI Network and Network Automation, digitalization, Network Programming, Security, ITIL...etc. Builds and manages high performance operational teams that deliver operational outcomes, and robust IP Telco network operations that scale.

Overview

20
20
years of professional experience

Work History

Senior Network Manager, IP Network Operation

Singapore Telecommunication Ltd - Singtel
Singapore
10.2018 - Current
  • Operated and maintained Singtel Broadband, 5G network data, and Singtel IX networks across Singapore and Asia.
  • Secured network capabilities to uphold data protection standards aligned with Personal Data Protection Commission.
  • Managed service operations and transitions for IP network infrastructures, ensuring swift incident resolution.
  • Handled 24/7 escalations from operations and provisioning teams on Singnet and Singtel IX networks.
  • Troubleshot faults in IP network services, achieving minimal downtime.
  • Led initiatives for change, incident, and problem management with emphasis on technical ownership.
  • Analyzed IP network performance; implemented proactive enhancements through strategic upgrades.
  • Provided training to Tier 1 and 2 engineers on complex issues, elevating team expertise.

IP Network Operation Engineer & Senior Transmission Shift Engineer

Telstra Singapore Pte Ltd
Singapore
02.2011 - 10.2018
  • Developed and implemented maintenance and provisioning procedures for critical IP/IP VPN/VPLS systems.
  • Maintained network systems including DNS, Email, and NMS server.
  • Provided solutions and support for networks, infrastructure, products, and services.
  • Operated and maintained all IP and MPLS services on Global IP platform.
  • Managed fault investigations and service restorations to meet customer SLA requirements.
  • Executed handover verification for new network nodes and engineering design changes.
  • Facilitated access provisioning and implementation processes.

Senior Network Engineer

Talense Singapore Pte. Ltd
Singapore
07.2010 - 10.2010
  • Monitored, supported, and troubleshot network systems during Singapore Youth Games Olympic 2010.
  • Deployed network and games system based on MPLS VPN architecture.
  • Managed deployment and installation of network and IT equipment.
  • Administered and configured network addressing, including address allocation and port specifications.
  • Diagnosed incidents to identify root causes and resolved assigned troubleshooting tasks.

Solution Engineer

Sao Bac Dau Technologies Group
Vietnam
10.2007 - 06.2010
  • Planned, designed, documented, and implemented network infrastructure and technology solutions.
  • Conducted technical presentations to decision makers to support sales initiatives.
  • Provided technical support and post-sales assistance to clients.
  • Qualified new opportunities and engaged extended teams for targeted pursuits.
  • Collaborated with internal resources including business units and technical specialists.
  • Aligned Network Infrastructure, Data Center, and Cloud initiatives with customer strategies.
  • Contributed to long-term success of client projects through collaborative efforts.

IP NOC Network Engineer

Quang Trung Software City
Vietnam
05.2005 - 09.2007
  • Established core network infrastructure for Quang Trung Software.
  • Implemented QTSC ISP NGN Network System to enhance connectivity.
  • Provisioned IP/MPLS VPN L3-L2 services for clients within Quang Trung Software City.
  • Provided technical support and resolved network issues for clients utilizing IP services.

Education

Artificial Intelligence AI and Machine Learning Certificate -

National University of Singapore NUS
Singapore
01.2021

Network Automation with Python Certificate -

Ngee Ann Polytechnic
Singapore
01.2020

Overview of 5G Network Certificate -

Orbitage
Singapore
01.2020

Bachelor’s Degree/University Degree - Informatics Engineering

Saigon Technology University
Ho Chi Minh City, Vietnam
03.2008

Diploma of Information Technology -

Vietnam National University – Ho Chi Minh City, University Of Natural Sciences
Ho Chi Minh City, Vietnam
12.2004

Skills

  • Networking technology and telecommunications
  • Broadband and mobile networks
  • Network automation and virtualization
  • AI and machine learning
  • Security architectures and firewalls
  • Data center management
  • Cloud computing and IP networking
  • MPLS and routing protocols
  • Layer 1 and Layer 2 technologies
  • Software-defined networking (SDN)
  • Integration and programming skills
  • Operational management and project deployment
  • Capacity and life cycle management
  • Stakeholder engagement and vendor negotiation

English Name

Kelvin Huan Gia Nguyen

References

Lim See Ping, Senior Director, Singapore Telecommunications Ltd (Singtel), +65 63337000, +65 97392813, seeping@singtel.com

Management And Soft Skills

  • Manages high performance operational teams that deliver operational outcomes, and robust IP Telco network operations
  • Good aptitude and attitude to continuously upgrade and refresh knowledge in networking technologies
  • Plan the network architecture, system performance improvement, capacity need and Life Cycle Management
  • Plan, develop and project manage the network expansion, enhancement, and life cycle management
  • Support Core Telco network, Interconnect and Charging
  • Work with stakeholders in Product Development, IP Engineering in the requirements compilation and clarification
  • Lead, gather, understand and evaluate the requirements from the various functional units
  • Oversee day-to-day administration and management of project deployment/implementation
  • Engage in commercial and technical negotiation with vendors
  • Good inter-personal, organizational, problem solving and teamwork skills
  • Pro/active nature and ability to coordinate process designs across multiple groups
  • ITILv4 IT Service Management
  • Clearing, concising communication and problem solving
  • Good process, procedural, analytical and problem-solving skills
  • Experience of working operationally in a multi-cultural environment
  • Team spirit and sense of responsibility and ownership
  • Fast learner
  • Manage priorities
  • Self-motivated, directed and passionate
  • Service oriented, listening, transparency
  • Calm and professional that meets the deadline
  • Organizational and relational qualities

Technology Skills

  • Networking Technology
  • Telco Broadband/Fixed Network/4G/5G Mobile Data Network
  • Network Automation/Virtualization/Software Defined Network/SDWAN
  • AI and Machine Learning and Security
  • Hands-on knowledge in telecommunications networking including: broadband/fixed network/transit/peering/CDN and mobile network 5G/4G data
  • Good working knowledge of AI and Machine Learning
  • Knowledge and expertise in digital infrastructure technologies including data centres, telecommunications and cloud computing
  • Deep working knowledge of networking technologies, in particular IP, Internet and MPLS (such as TCP/IP, OSPF, BGP etc)
  • Good working knowledge of Network Function Virtualization and Software Defined Network
  • Good working knowledge of servers and virtualization administration, in particular OpenStack, RHEL, Linux Container, Docker, etc.
  • Good working knowledge of software programming and integration, in particular Python, NetConf, JSON, XML, RPC, Rest, gRPC, etc.
  • Good knowledge and experience in areas of Network, Firewalls, IPS, Load balancers, Authentication Systems and Compute/Storage Virtualisation
  • Good knowledge and experience in LAN, WAN and Data Centre network & Security architectures, telecommunication telco, enterprise design and industry standards relevant to data communications / networking and computing
  • Command structures and system component relationships for latest generation Network and Security infrastructure
  • Good working knowledge of network programming and network automation using Python and Ansible

Timeline

Senior Network Manager, IP Network Operation

Singapore Telecommunication Ltd - Singtel
10.2018 - Current

IP Network Operation Engineer & Senior Transmission Shift Engineer

Telstra Singapore Pte Ltd
02.2011 - 10.2018

Senior Network Engineer

Talense Singapore Pte. Ltd
07.2010 - 10.2010

Solution Engineer

Sao Bac Dau Technologies Group
10.2007 - 06.2010

IP NOC Network Engineer

Quang Trung Software City
05.2005 - 09.2007

Artificial Intelligence AI and Machine Learning Certificate -

National University of Singapore NUS

Network Automation with Python Certificate -

Ngee Ann Polytechnic

Overview of 5G Network Certificate -

Orbitage

Bachelor’s Degree/University Degree - Informatics Engineering

Saigon Technology University

Diploma of Information Technology -

Vietnam National University – Ho Chi Minh City, University Of Natural Sciences
Nguyen Gia Huan