Sue Zan Ng

• Manage 2 teams (size: 15 people) overseeing end to end daily operation process for customer order blocked to collection
• Collect data and perform trend and variance analysis for potential savings and value creations.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Complied and established internal controls, SOP and policy for daily operation.

Key Achievement:

• Streamline and strengthen APAC customers' order blocked process via workflow. Contributed to productivity saving of 2,900 hours per year
• Streamline APAC credit and collection process. Introduced one APAC policy, consolidated 9 countries (Malaysia, Singapore, Thailand, Vietnam, Philippines, ANZ, Taiwan and Hong Kong)
• Guided and advised business team from credit & collection regulation and perspective to penetrate into emerging markets (Cambodia, Laos, Sri Lanka)
• Credit & Collection team restructuring. Merge 2 teams for better resources planning. Target to be able to have 3 FTE savings.

• Manage a team of 6, overseeing end-to-end of payment receipt and clearing as well as CN/DN processing.
• Responsible for in-coming cash receipting and bank reconciliation. Ensuring all payment receipts are posted accordingly by month end. Reducing of unidentified payments (bank suspense).
• Develop and improve accuracy of cashflow forecast models. Successfully reduced usage of overdraft facility.

Key Achievements:

• Brought forth operational enhancements via improved system functionality and streamlining workflow process.

> Optimized cash application processes by implementing an automated robot for cash clearing activities. Reduced unapplied payments from 75% to 15%.

> Optimized process for A&P claims submission by eliminating the need to submit A&P claims via hardcopy. Created a workflow for A&P credit note (CN) submission, which allows for visibility on CN submission status

• Manage a team of 8, overseeing end-to-end of credit and collection.
• Accountable for 4 business units trade debtor balance and DSO. Successfully reduced DSO from 60+ days to 58 days.
• Manage and monitor to ensure accurate AR provisions are to be provide for the month
• Strategizing, planning, and negotiating with different stakeholder for dispute resolution to prevent further delinquencies
• Customer visits for problematic accounts.

• Managed and oversee end to end for order to cash (O2C) processes for AMEA in KL center of excellent.
• Standardized and streamlined O2C processes across AMEA.
• Designed SAP reports to monitor order to cash functions.
• Managed a team of 19 analysts

Key Achievements:

• Successfully migrated end to end O2C business across AMEA into KL center of excellent.

• Lead and managed 8 account specialists supporting Account Receivable (AR) process for China, Hong Kong, Taiwan and Macau
• Key Account Manager for Digital China Group, China largest account. End to end business partners credit management, USD 350M
• Collections forecast and reporting

Key Achievements:

• Upon taking over the role for 3 months meeting collection target for 4Q 2017 for aging > 30 days closing at USD 0.02M vs budget at USD 0.82M
• Project management for continuous process improvement. Initiated and led a project to move all manual payments to IBM using CAAPS. Total 1,360 hours saving per year.

• Dispute focal for major suppliers - to liaise with sales, supply chains, suppliers, and clients for disputes resolution.
• Prepared operation measurements and reports for management review and monitoring.
• Drive new program launching. Meet with suppliers to understand their needs and customized company operation process to accommodate suppliers' requirement

Key Achievements:

• Led a project of Separation of Entities setup.
• Implemented system to automate dispute management process, in Asia Pacific. Total 4,800 hours saving per year
• Integrated cash disbursement to supplier within one day. Win the deal and have it rolled out across other countries (Asean and Hong Kong)
• Designed onboarding package for sales to use when recruiting new business and deals.

• Managed and processed supplier cash disbursement 14 entities in Asia Pacific and Greater China Group.
• Worked closely with suppliers on fees collections, ensured timely collection of fees from suppliers.

Key Achievements:

• Cleared aged outstanding AR greater (100%) within 3 months after taking over the role.
• Initiated supplier cash reconciliation and disbursement turnaround analysis for improved efficiency.

• Cash receipting and clearing payment received from customers.
• Prepared daily cash reconciliation and monthly closing report for Asia Pacific and Greater China Group.

• System and data administration.
• Created and updated dealer profiles into system.