Ngo Thi Anh
Restaurant General Manager
Summary
Energetic Restaurant general manager with 8 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Managed well Loyang Point Burger King store with achieving monthly incentive.
Managed to open new East Point mall outlet. Achieved sale target and maintain B score for restaurant excellent visitor.
Managed well both store Jewel Changi Airport and Airport terminal 1 public area both met basic performance score card for 1st Quarter 2022.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant General Manager
Burger King Jewel Changi Airport
08.2014 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Built and leveraged community relationships to drive business and maximize catering programs.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Hanoi University of Culture
Hanoi-Vietnam 09.2010 - 06.2014
Skills
Food preparation and safety
undefinedTimeline
Restaurant General Manager
Burger King Jewel Changi Airport
08.2014 - Current
Bachelor of Tourism Studies - Tourism And Travel Management
Hanoi University of Culture
09.2010 - 06.2014
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