Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ngok Keow Tiong

Summary

-Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help the team achieve company goals.

- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

- Multi-tasking Manager well-known for creating a positive workplace culture and high-performing teams.

- Proactive and meticulous with over 10 years of experience in the Retail industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

- Versatile Senior Manager specializing in sales improvement and skilled at planning, implementing, and overseeing key improvements to drive business growth and efficiency.

- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Senior Manager

Challenger Technologies Limited
06.2011 - Current
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Ensure smooth communication of the company’s marketing campaign/policy to the team to boost overall sales.
  • Taking care of 9 stores and responding with regards to operational issues.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Provided strong leadership to enhance team productivity and morale.
  • Evaluated hiring, firing, and promotions requests.

Senior Supervisor

Challenger Technologies Limited
03.2007 - 04.2011
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
  • Optimized resource allocation, enabling the department to meet tight deadlines and achieve project goals.
  • Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
  • Achieve sales target and complete task and followup giving by store manager

Asst. Manager

&-Eleven
03.2001 - 03.2007
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

No Degree - SPM

SMJK Nan Hwa
Malaysia
01.2000

Skills

  • Operations Management
  • Operations Planning
  • Reporting Management
  • Customer Relationship Management
  • Data Analysis and Reporting
  • Team Leadership
  • Sales Strategy
  • Staff Management
  • Customer Service
  • Schedule Management
  • Teamwork and Collaboration
  • MS Office
  • Staff Training
  • Hiring and Training
  • Problem Resolution
  • Computer Skills

Timeline

Senior Manager

Challenger Technologies Limited
06.2011 - Current

Senior Supervisor

Challenger Technologies Limited
03.2007 - 04.2011

Asst. Manager

&-Eleven
03.2001 - 03.2007

No Degree - SPM

SMJK Nan Hwa
Ngok Keow Tiong