NGOC TUYET NHUNG HUYNH

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Answered constant flow of customer SMS/EMAIL with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered prompt service to prioritize customer needs.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

- Provide professional beauty advice and recommendation of products
- Perform product demonstration
- Achieving sales targets
- Build and establish good customer relationship
- Perform basic housekeeping duties
- Approach customers passing by to share about products
- Build strong relationship with clients and uphold the image of the company
- Handling ad-hoc shop duties

- Invited clients into a warm, welcoming environment and Listened well and uncovered
individual client needs.
- Meets personal and counters targets or completes tasks on time. Promote brand’s
skincare and make up products.
- Provide skincare consultation to customers.
- Advised and taught clients custom-fit skin care and makeup application. -
Shared expert product knowledge and demonstrated custom-fit solutions.
- Mentored new and current clients on the benefits of existing products.
- Collaborated with team members to ensure the highest level of customer service was
provided to all customers.
- Build relationships with customers and deliver customer service. Perform
product demonstrations to customers.
- Maintenance of store housekeeping, stock shelves ,organized sales areas and ensuring
accurate sales entry in POS system and admin (paperwork).

- Provide customers with correct and accurate information on usage,
promotion.. - Order new products and manage inventory.
- Work effectively and co-operated with others to achieve a common

• Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
• Met with chef to review daily specials and menu changes.
• Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.Provided excellent customer service and ensured that every guest
  always left happy.
  - Maintained serving standards and assisted multiple guests in a very
  fast paced environment.
  - Originally hired for a serving position and also trained and worked as a
  cashier and hostess.
  - Held responsibility for handling/serving all food and beverage items
  according to state food safety regulations.
  - Trained new servers on how to create a pleasant dining experience
  for guests, while multi-tasking and helping other crew members.
  - Responsible for restocking, opening, and closing duties.
  - Keep guest satisfaction high priority while working in a demanding fast
  paced environment.
  - Processed and handled cash and credit card transactions, Verified cash
  drawer accuracy at the end of every shift.
  - Provided fast and friendly service.