NGO DAT NGHIA
Summary
- Senior Sales Account Management, and Senior Quality Assurance Sales Advisor with 4-year experience in Sales Engineering and Advertising Media Professional, that includes area of expertise in
- Consulting to C-levels/SMB Managers on Media Buying Professional - Digital Marketing Strategist, Acquisition, Campaign Marketing Planning, Measurement and Content Strategy
- B2B, B2C Relationship Management - In-charge and profiting multiple accounts (big whale, and high-flying)
- Project Management (10/month with big-whale from 10k - 500k USD) by coordinating stakeholders and partners on pre-alignment
- Employment Pass Holder residing in Singapore for over 12 years
Overview
7
7
years of professional experience
Work History
Quality Assurance Officer and Sales Coach
FACEBOOK, TDCX (SG) PTE. LTD
10.2021 - Current
- Achieve ceiling target of 75% for continuous 3 quarters which benefit 6-digit rewards for the company and won best APAC Vendor by:
- Drive accountability with stakeholder management to meet performance goals and ensure program standards are met on a week-over-week basis
- Partners closely with multiple stakeholders to ensure consistent performance for vendor's staff as well as enforcement on top-notch Sales Quality
- Developed and implemented comprehensive quality assurance and sales development plans to monitor product quality and adherence to client's requirements, in term of sales quality.
- Sales Quality Coaching for more than 600 account specialist for driving Customer Outcomes and Impact
- Key Achievements: Employee of the Month, Power of Partnership Champion, Trainer Partner Pro
ACCOUNT SPECIALIST
FACEBOOK, TDCX (SG) PTE. LTD
05.2020 - 10.2021
- In-house solutions education for media buying professional
- Strategic consultation for key accounts for yielding optimal ROI of 180% at 1.5 million SGD for APAC countries, especially ASEAN region and Vietnamese speaking market
- Project Management and Execution for C-level with expertise in B2B, B2C Solutions for driving sales excellence
- Data-Driven Initiatives to enhance Customer Relationship Management
- Key Achievements: Top Performer for 3 consecutive quarters. Top Sales Coach, Partnership Power Champion
COMPLIANCE SALE ENGINEER
TUV SUD (SG) PTE. LTD
02.2017 - 04.2020
- Stakeholder Managements at governance and regulators and C-level
- Business Analytics is based on client's availability and consulting on sales strategy for best ROI for both organization and clients
- Negotiation Skills to drive optimal profit margin
- Project Management for multiple key accounts
- Product and Compliance Expert in changes of regulations
- Key Compliant Sales Engineer for 3 quarters
- Key Numbers: 150% profits of business line with cost-cutting of 6-digits, shorten product certification life-cycle by 6 months
Education
Master of Science - ENGINEERING WITH BUSINESS MANAGEMENT
COVENTRY UNIVERSITY
United Kingdom2023
Bachelor of Science - ELECTRICAL ENGINEERING
COVENTRY UNIVERISTY
United Kingdom2019
Skills
- Team Management
- Organization
- Critical Thinking
- Social Media Marketing
- Customer Relationship Management
- Strategic Thinking
- Operational Excellence
- Account Management
- Solution Selling
- Interpersonal Communication
Languages
English
Bilingual or Proficient (C2)
Vietnamese
Bilingual or Proficient (C2)
Timeline
Quality Assurance Officer and Sales Coach
FACEBOOK, TDCX (SG) PTE. LTD
10.2021 - Current
ACCOUNT SPECIALIST
FACEBOOK, TDCX (SG) PTE. LTD
05.2020 - 10.2021
COMPLIANCE SALE ENGINEER
TUV SUD (SG) PTE. LTD
02.2017 - 04.2020
Master of Science - ENGINEERING WITH BUSINESS MANAGEMENT
COVENTRY UNIVERSITY
Bachelor of Science - ELECTRICAL ENGINEERING
COVENTRY UNIVERISTY
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