NGO DAT NGHIA
Summary
- Senior Sales Account Management, and Senior Quality Assurance Sales Advisor with 4-year experience in Sales Engineering and Advertising Media Professional, that includes area of expertise in
- Consulting to C-levels/SMB Managers on Media Buying Professional - Digital Marketing Strategist, Acquisition, Campaign Marketing Planning, Measurement and Content Strategy
- B2B, B2C Relationship Management - In-charge and profiting multiple accounts (big whale, and high-flying)
- Project Management (10/month with big-whale from 10k - 500k USD) by coordinating stakeholders and partners on pre-alignment
- Employment Pass Holder residing in Singapore for over 12 years
Overview
7
7
years of professional experience
Work History
Quality Assurance Officer and Sales Coach
FACEBOOK, TDCX (SG) PTE. LTD
2021.10 - Current
- Achieve ceiling target of 75% for continuous 3 quarters which benefit 6-digit rewards for the company and won best APAC Vendor by:
- Drive accountability with stakeholder management to meet performance goals and ensure program standards are met on a week-over-week basis
- Partners closely with multiple stakeholders to ensure consistent performance for vendor's staff as well as enforcement on top-notch Sales Quality
- Developed and implemented comprehensive quality assurance and sales development plans to monitor product quality and adherence to client's requirements, in term of sales quality.
- Sales Quality Coaching for more than 600 account specialist for driving Customer Outcomes and Impact
- Key Achievements: Employee of the Month, Power of Partnership Champion, Trainer Partner Pro
ACCOUNT SPECIALIST
FACEBOOK, TDCX (SG) PTE. LTD
2020.05 - 2021.10
- In-house solutions education for media buying professional
- Strategic consultation for key accounts for yielding optimal ROI of 180% at 1.5 million SGD for APAC countries, especially ASEAN region and Vietnamese speaking market
- Project Management and Execution for C-level with expertise in B2B, B2C Solutions for driving sales excellence
- Data-Driven Initiatives to enhance Customer Relationship Management
- Key Achievements: Top Performer for 3 consecutive quarters. Top Sales Coach, Partnership Power Champion
COMPLIANCE SALE ENGINEER
TUV SUD (SG) PTE. LTD
2017.02 - 2020.04
- Stakeholder Managements at governance and regulators and C-level
- Business Analytics is based on client's availability and consulting on sales strategy for best ROI for both organization and clients
- Negotiation Skills to drive optimal profit margin
- Project Management for multiple key accounts
- Product and Compliance Expert in changes of regulations
- Key Compliant Sales Engineer for 3 quarters
- Key Numbers: 150% profits of business line with cost-cutting of 6-digits, shorten product certification life-cycle by 6 months
Education
Master of Science - ENGINEERING WITH BUSINESS MANAGEMENT
COVENTRY UNIVERSITY
United Kingdom2023
Bachelor of Science - ELECTRICAL ENGINEERING
COVENTRY UNIVERISTY
United Kingdom2019
Skills
- Team Management
- Organization
- Critical Thinking
- Social Media Marketing
- Customer Relationship Management
- Strategic Thinking
- Operational Excellence
- Account Management
- Solution Selling
- Interpersonal Communication
Languages
English
Bilingual or Proficient (C2)
Vietnamese
Bilingual or Proficient (C2)
Timeline
Quality Assurance Officer and Sales Coach
FACEBOOK, TDCX (SG) PTE. LTD
2021.10 - Current
ACCOUNT SPECIALIST
FACEBOOK, TDCX (SG) PTE. LTD
2020.05 - 2021.10
COMPLIANCE SALE ENGINEER
TUV SUD (SG) PTE. LTD
2017.02 - 2020.04
Master of Science - ENGINEERING WITH BUSINESS MANAGEMENT
COVENTRY UNIVERSITY
Bachelor of Science - ELECTRICAL ENGINEERING
COVENTRY UNIVERISTY
Similar Profiles
Muhammad Haikal SuhairuddinMuhammad Haikal Suhairuddin
Account Specialist @ Meta at TDCX SG PTE LTDAccount Specialist @ Meta at TDCX SG PTE LTD
Wang TianyuWang Tianyu
Customer Service Team Leader at TDCX (SG) Pte LtdCustomer Service Team Leader at TDCX (SG) Pte Ltd
Ang Wei KiatAng Wei Kiat
Customer Service Officer at TDCX (SG) Pte LtdCustomer Service Officer at TDCX (SG) Pte Ltd