Ng Ming Zhang
Summary
Experienced middle office specialist with a good understanding on navigating within the complexities of fund and financial services landscape. Eager to contribute to company success through hard work, resolving problems and improving client relationship while looking to increase knowledge within the finance industry.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Representative
The Bank of New York Mellon
12.2021 - Current
- Independently provides portfolio accounting and reconciliation support activities for clients
- Independently performs complex functions supporting accounting, trading, and client services activities including book-keeping and data review
- Independently reviews for exceptions and, confirms that internal and client procedures were followed, processing was on time and in line with regulations and no unnecessary steps were taken
- Search for fail points in processes and provides error reports to clients in compliance with established service level agreements
- Escalates external errors.
Senior Operations Analyst
Citco Fund Services (Singapore) Pte Ltd
06.2019 - 08.2021
- Taught and supervised overseas colleagues during migration of funds and ensuring productivity is within overall operational efficiency
- Supported other business units during set up of new client database
- Verified over the counter and private equity agreements are in line with reconciliations
- Maximized process efficiency and effectiveness within the team via simplification of processes.
Operations Analyst
Citco Fund Services (Singapore) Pte Ltd
02.2017 - 06.2019
- Prepared daily trades, position and cash reconciliation for clients
- Liaised with clients, prime brokers and other business units to ensure all open issues are resolved
- Supported queries from internal and external auditors
- Reviewed junior hires reconciliations before submission to client.
Personal Banking Associate
United Overseas Bank
10.2016 - 12.2016
- Provided personal financial advice and build relationships with existing customers
- Cross-sold insurance products to meet customers financial objectives.
Customer Service Executive
Oversea-Chinese Banking Corporation
04.2014 - 01.2015
- Handled incoming calls from customers, responding to inquiries, complaints and resolving problems
- Managed a high-volume workload and consistently meet customers' satisfaction levels through key performance indicators (speed, accuracy and volume)
- Maintained operational knowledge of banking products and procedures through self-learning
- Described product and service details to customers to provide information on benefits and advantages.
Audit Associate
CPA Trust PAC
04.2013 - 03.2014
- Planned and conducted operational and financial audit to ensure financial statements are in accordance with Financial Reporting Standards
- Identified and assessed risks of material misstatements; tested internal controls to ensure effectiveness
- Produced detailed reports and recommended internal controls to enhance customers' business efficiency.
Education
Master of International Economics and Finance -
University of Queensland
01.2015 - 04.2016
Bachelor of Commerce - Financial Accounting, Corporate and Investment Finance
The University of Western Australia
01.2009 - 04.2012
Skills
Microsoft Office
undefinedTimeline
Senior Representative
The Bank of New York Mellon
12.2021 - Current
Senior Operations Analyst
Citco Fund Services (Singapore) Pte Ltd
06.2019 - 08.2021
Operations Analyst
Citco Fund Services (Singapore) Pte Ltd
02.2017 - 06.2019
Personal Banking Associate
United Overseas Bank
10.2016 - 12.2016
Master of International Economics and Finance -
University of Queensland
01.2015 - 04.2016
Customer Service Executive
Oversea-Chinese Banking Corporation
04.2014 - 01.2015
Audit Associate
CPA Trust PAC
04.2013 - 03.2014
Bachelor of Commerce - Financial Accounting, Corporate and Investment Finance
The University of Western Australia
01.2009 - 04.2012
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