Yvonne Ng Lay Nah
Summary
Results-driven Claims Officer with nearly 8 years of experience in the insurance industry, specializing in managing complex claims and ensuring regulatory compliance. Proficient in optimizing claims processes, utilizing strong analytical skills to enhance customer satisfaction. Committed to continuous professional development and improvement in claims management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claim and Security Bond Officer
Bolttceh Insurance Agency Pte Ltd
02.2022 - Current
- Gathering information to assess if the claim is admissible under the policy.
- Deciding/explaining to Employer over the phone whether the claim to be accepted for assessment or to be rejected.
- Analyzing submitted claims, checking policy coverage, and ensuring all documents are complete and accurate.
- Following up closely with the Employers on outstanding requirements. Liaising with the insurers on pending cases.
- Preparing claim reports
- Providing professional support and managing complaints throughout the process.
- Assisting the Opertaion Departmnet for renewal cases. Answering approximately 10 - 15 phone call a day.
- Follow up on Security Bond Call.
Administrator Executive (Claims Department)
Times Insurance Brokers Pte Ltd
07.2019 - 01.2022
- Provide support for the Claims Team in the company.
- Assist to prepare correspondences and other documentations as assigned.
- Follow up with the insurers and customers on the claims status.
- Report, review and manage both insurance and non insurance claims.
- Answering basic clients enquiries on insurance claims and also data entry and filling and maintenance of policy tracking tool.
- Ad-hoc tasks as assigned by the management.
Administrator Executive
Radiance Student Care Centre
05.2018 - 06.2019
- Streamlined invoicing and fee collection for improved financial accuracy.
- Maintained organized filing, inventory control, and managed petty cash effectively.
- Generated monthly attendance reports and forms for teachers and students.
- Updated school fee records promptly, managing enrolments and withdrawals efficiently.
- Ensured timely documentation and submission of applications and fee assistance requests.
- Coordinated with vendors for successful school events and functions.
Administrator Executive
RK & Associates
01.2015 - 04.2018
- Ensured smooth daily operations for General Insurance transactions and processing.
- Coordinated client interactions and insurer communications for quotations and inquiries.
- Prepared renewal and quotation slips, enhancing sales reporting accuracy.
- Monitored deadlines for renewals and outstanding documents to ensure compliance.
- Facilitated policy issuance and deal closures through effective insurer liaison.
- Provided administrative support to the manager and agents for operational efficiency.
Secretary Cum PA
Jolibean Pte Ltd
01.2011 - 01.2013
- Streamlined daily operations by managing sales reports and office maintenance activities.
- Coordinated company accounts and filing systems, facilitating meeting arrangements effectively.
- Ensured timely renewal of outlet licenses while managing travel and accommodation bookings.
- Oversaw MD’s personal communications, including screening calls, emails, and mail.
- Executed ad-hoc tasks for the MD, ensuring timely completion and efficiency.
Administrator / Secretary
Prudential Assurance Company Singapore (Pte) Ltd
01.2004 - 01.2011
- Streamlined unit meetings and training organization, improving communication efficiency.
- Generated monthly reports and maintained accurate records of submissions.
- Maintained organized policy documentation and assisted 10 agents with client claims inquiries.
- Verified accuracy of insurance documents, ensuring valid entries before head office submission.
- Conducted daily office operations, including scanning, filing, and bookkeeping tasks.
Education
Diploma - Marketing
University of Oxford
SINGAPORE01.1996
GCE O Level - undefined
Cambridge
UK12.1991
Skills
- Microsoft office applications
- Excel applications
- Team applications
Certification
Monetary Authority of Singapore
- Certificate in Rules and regulations for Financial Advisory Services (M5)
- Certificate in life insurance And investment linked policies (M9)
- Collective Investmnet schemes (M8)
- Certificate in Health Insurance Monetary Authority of Singapore
- PGI, ComGI & BCP
Personal Particulars
English and Mandarin
Timeline
Claim and Security Bond Officer
Bolttceh Insurance Agency Pte Ltd
02.2022 - Current
Administrator Executive (Claims Department)
Times Insurance Brokers Pte Ltd
07.2019 - 01.2022
Administrator Executive
Radiance Student Care Centre
05.2018 - 06.2019
Administrator Executive
RK & Associates
01.2015 - 04.2018
Secretary Cum PA
Jolibean Pte Ltd
01.2011 - 01.2013
Administrator / Secretary
Prudential Assurance Company Singapore (Pte) Ltd
01.2004 - 01.2011
GCE O Level - undefined
Cambridge
Diploma - Marketing
University of Oxford