Ngiam Hian Han
Ang Mo Kio
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
8
8
years of professional experience
Work History
Sales Manager
Carviar (S) Pte Ltd
Singapore
08.2025 - Current
- Developed and executed sales strategies to increase vehicle turnover and profitability.
- Managed end-to-end sales process, from lead generation to deal closure and after-sales follow-up.
- Built and maintained strong customer relationships to drive repeat business and referrals.
- Handled escalated customer concerns and resolved issues to maintain high satisfaction levels.
- Ensured compliance with financing, insurance, and documentation processes.
- Oversaw used vehicle inventory selection, procurement, and stock management.
- Analyzed market trends to price vehicles competitively while maximizing margins.
- Managed inventory aging and implemented promotional strategies to move slow stock.
Sales Executive
DM Autohaus Pte Ltd
Singapore
03.2025 - 08.2025
- Cultivated strong client relationships through regular communication and follow-ups.
- Identified customer needs and recommended suitable products to enhance satisfaction.
- Executed sales presentations to effectively showcase product benefits.
- Managed customer inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer interactions and sales activities.
- Sourced new sales opportunities via inbound lead follow-up.
- Trained junior sales staff on techniques to improve customer service experience.
- Analyzed market trends and competitive landscape to identify growth opportunities.
Designated Partner
Torque Motors LLP
Singapore, Singapore
07.2024 - 02.2025
- Greeted customers warmly and assessed needs for tailored vehicle recommendations.
- Answered inquiries about vehicle features, financing options, and warranties.
- Provided exceptional customer service to enhance overall buying experience.
- Demonstrated extensive knowledge of vehicles to effectively address queries.
- Guided customers through sales process from initial contact to delivery.
- Conducted test drives to showcase vehicle performance and features.
- Closed sales by addressing objections and securing customer commitment.
- Maintained accurate documentation and updated CRM with customer interactions.
Client Advisor
Meyer Motors Pte Ltd
Singapore, Singapore
10.2023 - 03.2024
- Greeted customers warmly and assessed needs to recommend suitable vehicles.
- Provided comprehensive answers to inquiries about vehicle features, financing options, and warranties.
- Demonstrated extensive knowledge of various makes and models to address customer queries.
- Guided customers through sales process from initial contact to vehicle delivery.
- Conducted test drives to showcase vehicle performance and features.
- Negotiated sales offers, including price, trade-in value, and financing terms.
- Maintained strong relationships with customers to foster repeat business and referrals.
- Collaborated with sales team to achieve targets while updating customer information in CRM.
Service Crew
Rocky Master
Singapore, Singapore
12.2018 - 03.2019
- Greeted customers warmly, assisting with menu selections and recommendations.
- Accurately took food and beverage orders using POS systems when required.
- Addressed customer inquiries about menu items, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness of serving station, polishing silverware and replenishing supplies.
- Served food and beverages with attention to detail and quality presentation.
- Adhered to food safety guidelines, ensuring a hygienic dining environment.
- Processed payments securely while issuing receipts and change professionally.
Information Booth Officer
Singapore Grand Prix
Singapore, Singapore
07.2018 - 09.2018
- Greeted visitors warmly at information booth, providing immediate assistance.
- Delivered comprehensive information on event details, venue layout, and schedules.
- Addressed visitor inquiries regarding transportation, dining, lodging, and attractions.
- Recommended activities tailored to visitor interests to enhance overall experience.
- Distributed maps, brochures, and promotional materials, ensuring easy access to essential information.
- Maintained organization and availability of informational materials throughout event duration.
- Guided visitors in navigating maps and locating specific venues or attractions.
- Collaborated with security and support teams to ensure a safe environment for all.
Education
WSQ Diploma - Retail Operations
NATC Institute Pte Ltd
Singapore09-2022
NITEC - Business Services
ITE College Central
Singapore01-2019
GCE "N"(A) Level -
Mayflower Secondary School
Singapore12-2016
PSLE -
Pei Chun Public School
Singapore12-2012
Skills
- Relationship building
- Product knowledge
- Sales expertise
- Strategic planning
- Sales operations
- Lead generation
- Marketing strategy
- Market research
- Goals and performance
- Social media marketing
- Canva
- Basic photography
- Basic photo editing
- Basic videography
- Basic video editing
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Sales Manager
Carviar (S) Pte Ltd
08.2025 - Current
Sales Executive
DM Autohaus Pte Ltd
03.2025 - 08.2025
Designated Partner
Torque Motors LLP
07.2024 - 02.2025
Client Advisor
Meyer Motors Pte Ltd
10.2023 - 03.2024
Service Crew
Rocky Master
12.2018 - 03.2019
Information Booth Officer
Singapore Grand Prix
07.2018 - 09.2018
NITEC - Business Services
ITE College Central
GCE "N"(A) Level -
Mayflower Secondary School
PSLE -
Pei Chun Public School
WSQ Diploma - Retail Operations
NATC Institute Pte Ltd