Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ngan Nguyen

Ho Chi Minh City, Ho Chi Minh

Summary

  • Four years of experience in customer service
  • Proven ability to perform under pressure, consistently achieve KPIs, and foster genuine relationships while driving success.
  • Skilled at multitasking and adapting to various roles with flexibility and efficiency.
  • A strong team player with excellent interpersonal communication skills, a solid work ethic, and a dedicated professional mindset.
  • Open to exploring diverse fields and embracing challenges to pave the way toward becoming a leading expert within the next two years.

Overview

5
5
years of professional experience

Work History

Team Leader

Customer Service Department
04.2021 - 12.2023
  • Collaborated with the Marketing Department to develop appropriate promotional programs for management approval.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Staff Member

Customer Service Department
01.2019 - 03.2021
  • Established positive relationships with customers.
  • Provide consultation and sell products to customers.
  • Handle customer inquiries and resolve complaints efficiently.
  • Maintain and strengthen relationships with existing customers.
  • Manage and process pending orders at the shipping unit.
  • Assign work shifts and schedule employee leave.
  • Prepare reports on order performance and staff errors.
  • My result:
  • Achieved over 150% of KPI, frequently securing the top 1 and 2 position within the team.
  • Promoted to Team Leader in December 2020

Education

High School Diploma -

Quang Trung - Nguyen Hue Secondary & High School
Ho Chi Minh
07-2015

Skills

  • Teamwork and independently
  • Problem-solving
  • Cleaning and organization
  • Customer relations skills
  • Time management abilities
  • Customer service expertise

Languages

English
Intermediate (B1)

Timeline

Team Leader

Customer Service Department
04.2021 - 12.2023

Staff Member

Customer Service Department
01.2019 - 03.2021

High School Diploma -

Quang Trung - Nguyen Hue Secondary & High School

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Ngan Nguyen