Ngan Nguyen
Ho Chi Minh City, Ho Chi Minh
Summary
- Four years of experience in customer service
- Proven ability to perform under pressure, consistently achieve KPIs, and foster genuine relationships while driving success.
- Skilled at multitasking and adapting to various roles with flexibility and efficiency.
- A strong team player with excellent interpersonal communication skills, a solid work ethic, and a dedicated professional mindset.
- Open to exploring diverse fields and embracing challenges to pave the way toward becoming a leading expert within the next two years.
Overview
5
5
years of professional experience
Work History
Team Leader
Customer Service Department
04.2021 - 12.2023
- Collaborated with the Marketing Department to develop appropriate promotional programs for management approval.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Staff Member
Customer Service Department
01.2019 - 03.2021
- Established positive relationships with customers.
- Provide consultation and sell products to customers.
- Handle customer inquiries and resolve complaints efficiently.
- Maintain and strengthen relationships with existing customers.
- Manage and process pending orders at the shipping unit.
- Assign work shifts and schedule employee leave.
- Prepare reports on order performance and staff errors.
- My result:
- Achieved over 150% of KPI, frequently securing the top 1 and 2 position within the team.
- Promoted to Team Leader in December 2020
Education
High School Diploma -
Quang Trung - Nguyen Hue Secondary & High School
Ho Chi Minh07-2015
Skills
- Teamwork and independently
- Problem-solving
- Cleaning and organization
- Customer relations skills
- Time management abilities
- Customer service expertise
Languages
English
Intermediate (B1)
Timeline
Team Leader
Customer Service Department
04.2021 - 12.2023
Staff Member
Customer Service Department
01.2019 - 03.2021
High School Diploma -
Quang Trung - Nguyen Hue Secondary & High School