Ng Xi Yang
Summary
Promising hospitality professional with strong interpersonal skills and commitment to delivering outstanding guest experiences. Adept at resolving guest concerns, coordinating team efforts, and adapting to changing needs. Proficient in front desk operations, customer relations, and effective communication. Known for reliability, team collaboration, and achieving results in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Guest Service Officer
Plaza Premium Lounge
02.2024 - Current
Guest Service Officer (Internship)
Plaza Premium Lounge
09.2023 - 02.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
Waiter/Cashier
A-One Claypot House
07.2019 - 07.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Promoted specials or upsold items to increase average check amount.
Customer Service Agent (Internship)
Tuck Lee Ice Pte Ltd
03.2021 - 05.2021
- Demonstrated empathy in handling difficult situations, and fostering trust.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Diploma in Restaurant & Culinary Management
Republic Polytechnic
Singapore04-2027
ITE Higher Nitec - Passenger Services
ITE College East
02-2025
ITE Nitec Certificate - Business Services
ITE College East
Singapore01-2021
Skills
- Customer service
- Complaint handling
- Cash handling experience
- Teamwork and collaboration
- Time management
- Multitasking
Timeline
Guest Service Officer
Plaza Premium Lounge
02.2024 - Current
Guest Service Officer (Internship)
Plaza Premium Lounge
09.2023 - 02.2024
Customer Service Agent (Internship)
Tuck Lee Ice Pte Ltd
03.2021 - 05.2021
Waiter/Cashier
A-One Claypot House
07.2019 - 07.2021
Diploma in Restaurant & Culinary Management
Republic Polytechnic
ITE Higher Nitec - Passenger Services
ITE College East
ITE Nitec Certificate - Business Services
ITE College East
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