NG XI JIE
Summary
Results-driven Key Account Manager with over 8 years of experience managing strategic client relationships, driving revenue growth, and streamlining sales and operational processes. Proven ability to develop and execute account strategies, build lasting partnerships, and coordinate cross-functional teams to achieve business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Manager promoted to Key Account Manager
Comone Int'l Logistics Pte Ltd
04.2016 - Current
- Company Overview: E-commerce China logistics company, focusing on imports from China to Singapore.
- Permit declaration and freight forwarding (air freight and sea freight). Weekly reports to monitor incoming volume to ensure sufficient output.
- Daily planning and monitoring of fleet and outbound cargoes.
- Ensuring satisfaction of service from key accounts and resolving escalated cases.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Managed accounts to retain existing relationships and grow share of business.
Project Manager
Best Logistics Technology (Singapore) Pte. Ltd.
05.2020 - 08.2021
- Company Overview: E-commerce logistics company.
- Best Logistics acquisition part of Comone Int'l Logistics' project, was assigned to Best Logistics as a Project Manager for a period from May 2020 to Aug 2021.
- Planning and managing in daily operations, running of report and ensuring service standards.
- Training and set up of start-up company. Key account holder & for local courier service and CaiNiao key account.
- Worked closely with operations team to provide accurate delivery estimates, cost quotes, and service timelines.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Auxiliary Police (Part-Time)
Aetos Holding Pte. Ltd.
12.2015 - 03.2016
- Stationed at Woodlands Checkpoint, assisting in daily SPF operations.
Education
Diploma in Business Practice - Hospitality & Tourism Management
NANYANG Polytechnic
01.2019
GCE 'O' Level -
Swiss Cottage Secondary School
01.2010
Skills
- Team leadership
- Business development and planning
- Customer service
- Team collaboration
- Client relationship building
- Database management
Personal Information
- Expected Salary: SGD $5000
- Nationality: Singaporean
Certification
- Class 3A
- Conduct Security Screening of Person and Bag
- Use T-Baton
- Handle counterterrorism activities
- Conduct Crowd and Traffic Control
- Food and Beverage Safety and Hygiene Policies and Procedures
- Customs Competency Test for Declarants (SC 401)
- Forklift License
Timeline
Project Manager
Best Logistics Technology (Singapore) Pte. Ltd.
05.2020 - 08.2021
Business Development Manager promoted to Key Account Manager
Comone Int'l Logistics Pte Ltd
04.2016 - Current
Auxiliary Police (Part-Time)
Aetos Holding Pte. Ltd.
12.2015 - 03.2016
GCE 'O' Level -
Swiss Cottage Secondary School
Diploma in Business Practice - Hospitality & Tourism Management
NANYANG Polytechnic
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