NG WUSHENG
Business Analyst
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Business Analyst
CyberQuote Pte Ltd
06.2022 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Provide solutions to customer and make sure that customers’ problems are completely solved
- Prepare documentation of the project progress
- Complete UAT to make sure that the system is running smoothly
- Prepare and send out marketing EDM
- Prepare details for integration of SMS
- Prepare server pricing for customer for server migrations.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business System Analyst
Hong Leong Assurance
05.2021 - 03.2022
- Checking and raising requests for any error or correctional items, enhancements of features and data extraction
- To analyse, design and write the specifications and requirements to cater for the system gaps
- To perform testing on the items raised, projects conducted related to system testing
- To write the manual and raise system request for GITI on the arrangement of reports generation by GITI
- To test on new products testing, product cloning and verification of AASD impacted area items
- To ensure testing activities are supported by proper documentations and sign off according to SOP
- To ensure items promoted to Live production environment and arrange for the new menu path and access required
- To educate user for the usage and correct approach of using the system meeting the user business requirements
- Created macro in excel to export data in excel into xml format for bulk stamping of agent applications.
Nanyang Polytechnic (Intern)
Financial Training Centre
- 03.2017
- Analysed news and compiled them on the reflection journal to assess the implications of the news to the economy
- Provided investment recommendation on SGX stock based on quantitative and qualitative analysis derived from Bloomberg terminal
- Traded forex using virtual account and competed with fellow classmates
- Presented assignments given by supervisors (example: topic on technical indicator)
- Collaborated with teammates to come up with reports and supporting documents to complete several projects.
Daikin Inbound (Intern)
Call Centre
- 01.2017
- Evaluated customers’ enquiries and issues faced before getting appropriate team to respond to customers.
Intern, Group Legal and Regulatory Compliance
Oversea-Chinese Banking Corporation Limited
- 11.2016
- Developed a framework to compare and evaluate Customer Risk Assessment Methodologies
- Enhanced excel spreadsheet for annual Senior Management Reporting by using excel macros which was later implemented
- Supported in the creation of digital databases by transferring data into excel format.
Education
Bachelor of Commerce - Finance
University of Melbourne
Diploma in Banking & Financial Services - Wealth Management
Nanyang Polytechnic
Skills
- User Acceptance Testing
- Microsoft Excel Mastery
- Test case scenarios
- Process Optimization
- Business Requirements
Languages
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Business Analyst
CyberQuote Pte Ltd
06.2022 - Current
Business System Analyst
Hong Leong Assurance
05.2021 - 03.2022
Nanyang Polytechnic (Intern)
Financial Training Centre
- 03.2017
Daikin Inbound (Intern)
Call Centre
- 01.2017
Intern, Group Legal and Regulatory Compliance
Oversea-Chinese Banking Corporation Limited
- 11.2016
Bachelor of Commerce - Finance
University of Melbourne
Diploma in Banking & Financial Services - Wealth Management
Nanyang Polytechnic
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