NG WEI MIN

▪ Provide Hardware break fix services for laptop, desktop, printers and scanners

▪ Provide hardware upgrade services for laptop, desktop, printers and scanners

▪ Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services

▪ Co-ordination with 3rd party vendor, Co-ordinate with offshore and onsite tech support team

▪ Provide assistance for antivirus management

• Assisted in Building Management System (BMS) maintenance at more than 20 client sites
• Scope of maintenance coverage included public facilities, malls and offices
• Worked in a team of 3 to provide maintenance services of fan control unit and air handling unit in client's buildings
• Recorded service reports, analyzed sensor data, and diagnosed faults in BMS
• Gained competency in facility management practices

• Provided IT Level 1 support to employees, including fixing errors in the company's work computers running on Windows
• Participated in stocktake and inventory management to facilitate the company's relocation exercise
• Performed basic server room management and organization

• Gained knowledge in the store's range of IT products such as batteries, keyboards and chargers for laptops and tablets
• Assisted customers by selecting products from shelves for purchase
• Managed IT inventory, packaging, labeling and issuance of receipts
• Managed end-of-day cash transactions and reconciliations