Overview
Work History
Education
Skills
Timeline
Generic
NG SHI WEI

NG SHI WEI

Singapore

Overview

10
10
years of professional experience

Work History

Operation Assistant

IKEA Jurong
03.2023 - 12.2024
  • Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
  • Ensure that the execution of daily operations are in line with Commercial Review requirements
  • Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures
  • Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers

Home furnishing specialist

IKEA Jurong
12.2020 - 03.2023
  • Know and understand the customers’ shopping behaviour, retail trends & life at home and use this knowledge to provide the relevant solutions for our customers
  • Ensure that sales and profitability is secured through sales steering and range efficiency to maximise growth
  • Ensure that area of responsibility is in excellent shape as new, fully stocked and that a high level of merchandising basics is always in place
  • Take responsibility to achieve the goals set for my area of responsibility
  • Contribute towards improving the customer experience in the store and maintain a high level of service standard with a 'First time right' mindset
  • Ensure Balance operational excellence in daily operations to enhance the easy buying experience in line with commercial review requirements
  • Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process
  • Actively work to offer alternative solutions that meet the needs of individual customers’ and secure a good recovery of any disappointment in the customers’ journey

Visual Merchandiser cum Senior Sales Executive

ZARA Singapore
10.2014 - 11.2020
  • Update display to promote new arrivals in priority area and ensure their visibility
  • Control display to establish display according to store and country rankings
  • Handle sales reports to initiate immediate actions based on collective figures
  • Perform staff control to ensure timely duty completion
  • Control sales target through hourly sales update to achieve sales target daily
  • Treated customers as valued guests to ensure long-term customer relationship

Education

High School Diploma -

PSB
Singapore
06-2025

Skills

  • Positive attitude
  • Attention to detail
  • Professional and friendly
  • Customer support
  • Problem solving
  • Fast learner

Timeline

Operation Assistant

IKEA Jurong
03.2023 - 12.2024

Home furnishing specialist

IKEA Jurong
12.2020 - 03.2023

Visual Merchandiser cum Senior Sales Executive

ZARA Singapore
10.2014 - 11.2020

High School Diploma -

PSB

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