Đăng Phan Hải
Hưng Yên
Summary
Dynamic Laboratory Operations Manager with a proven track record at Bureau Veritas, excelling in regulatory compliance and testing strategy. Achieved ISO 17025 designation in record time and drove a 15% cost saving initiative. Skilled in project management and effective communication, fostering operational efficiency and customer retention in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Laboratory Operations Manager - EMC/RF Testing Lab
Bureau Veritas Consumer Products Services
Hưng Yên
05.2022 - Current
- Develop & Manage EMC/RF testing operation.
- Consultant testing per standard per country
- Develop the process testing EMC/RF
- Consultant TAC/SDoC/DoC - QCVN/FCC/ETSI EN
- Experience on Radio Frequency Testing such as WLAN, WWAN, SRD...
- Completed ISO 17025 & MIC designation within 3 months.
- Experience on 5G testing (GCF, PTCRB, 3GPP, QCVN). Completed 5G audit from MIC within 2 months.
- Experience on SAR Testing (QCVN 134 - IEC 62209-1528:2020) & Electrical Safety (QCVN 132 / IEC 62368)
- Experience on regulatory/demand of Ministry of information and telecommunication of Vietnam.
- Consultant to customer about import ICT product to Vietnam.
- Make testing strategy successfully to commit TAT with customer.
- Experience on Security Project (New Products Introduction) process.
- Make strategy to drive local business.
- Manage Operation team with 2.8 mil USD revenue and manage OP 35%
Manager, IT Onsite Services Vietnam/Cambodia - Bureau Veritas ISM ASIA
Bureau Veritas
06.2018 - 05.2023
- Handling all division of Bureau Veritas in Vietnam / Cambodia (CIF/CPS/M&O/GSIT)
- Manage and control the team service level
- Manage, handle and coordinate the IT Projects
- Handle the local IT complaint and request
- Ensure local IT support service is provided in a timely manner.
- Maintain all the IT Service availability based on business requirements
- Handle the VIP user support
- Act as interface to deal with local Business
- Control the local IT Budget
- Follow and handle the job from ticket system
- Manage local IT vendors
- Ensure regular visits are done in BV offices in Vietnam/Cambodia
- Ensure full compliance of BV systems with corporate standards
Assistant IT Manager CPS Vietnam & Cambodia division
Bureau Veritas Consumer Products Services
12.2016 - 06.2018
- Manage the IT budgeted with Saving cost Projects
- Project lead about IT part for opening New site (Da Nang Office). In time project
- Project lead changing IT network part.
- Handling IT policies & SOP for end users
- Achievement:
- Saving cost 15% than 2015~2016 in half of this year
- In time open new office project. Lead of IT part for new office
- Upgrade network performance but low cost then 2016
- Developing software manage Asset (IT, Equipment office, Warehouse) for Cambodia, Vietnam, Indonesia.
- Provide IT strategy to match with business development
- Corporate with HO to protect system out of Wannacry virus
- Work with HO for migration project Mobility system.
- In Team project to develop IT workflow for all region (Using Jira to replace CA service desk)
IT Supervisor
Bureau Veritas ISM ASI
Ho Chi Minh
01.2016 - 06.2018
- Support 500 users ++ Testing operation in Vietnam, Cambodia
- Support 150 users ++ Inspection team Vietnam, Cambodia, Malaysia, Thailand, Philippine
- Provide consulate relate IT technical to business.
- Work closely with global team on IT corporate project, Business Project, Project from local management....
- Manage IT budget, IT cost for CPS Vietnam/Cambodia
- Manage 16 servers in Vietnam/Cambodia, 4 storage devices. High availability for system in Vietnam is on process.
- Responsible support for Global Application, Local Application (VDI, Lotus Notes...)
- Handle Maintenance Telephone system (PABX in Vietnam (Hochiminh, Hanoi), Voice Over IP in Cambodia)
- Work closely with IT team in SEA region for Project from IT Regional Manager SEA
- Manage IT team member (Permanent Staff, IT outsourcing)
- Work with Supplier, Vendor (HP, Dell, Lenovo...) For IT equipment.
IT Team leader, Vietnam/Cambodia
Bureau Veritas
03.2013 - 12.2016
Education
Bachelor of Science - Information Technology
Hồng Bàng University
Hồ Chí Minh05-2012
Skills
- Microsoft Word
- Project management
- Regulatory compliance
- Testing strategy
- ISO standards
- Budget management
- Process improvement
- Operational efficiency
- Problem solving
- Effective communication
- Time management
- Risk assessment
- Microsoft Excel
- Management
- Customer retention
Timeline
Laboratory Operations Manager - EMC/RF Testing Lab
Bureau Veritas Consumer Products Services
05.2022 - Current
Manager, IT Onsite Services Vietnam/Cambodia - Bureau Veritas ISM ASIA
Bureau Veritas
06.2018 - 05.2023
Assistant IT Manager CPS Vietnam & Cambodia division
Bureau Veritas Consumer Products Services
12.2016 - 06.2018
IT Supervisor
Bureau Veritas ISM ASI
01.2016 - 06.2018
IT Team leader, Vietnam/Cambodia
Bureau Veritas
03.2013 - 12.2016
Bachelor of Science - Information Technology
Hồng Bàng University