Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Đăng Phan Hải

Hưng Yên

Summary

Dynamic Laboratory Operations Manager with a proven track record at Bureau Veritas, excelling in regulatory compliance and testing strategy. Achieved ISO 17025 designation in record time and drove a 15% cost saving initiative. Skilled in project management and effective communication, fostering operational efficiency and customer retention in high-stakes environments.

Overview

12
12
years of professional experience

Work History

Laboratory Operations Manager - EMC/RF Testing Lab

Bureau Veritas Consumer Products Services
Hưng Yên
05.2022 - Current
  • Develop & Manage EMC/RF testing operation.
  • Consultant testing per standard per country
  • Develop the process testing EMC/RF
  • Consultant TAC/SDoC/DoC - QCVN/FCC/ETSI EN
  • Experience on Radio Frequency Testing such as WLAN, WWAN, SRD...
  • Completed ISO 17025 & MIC designation within 3 months.
  • Experience on 5G testing (GCF, PTCRB, 3GPP, QCVN). Completed 5G audit from MIC within 2 months.
  • Experience on SAR Testing (QCVN 134 - IEC 62209-1528:2020) & Electrical Safety (QCVN 132 / IEC 62368)
  • Experience on regulatory/demand of Ministry of information and telecommunication of Vietnam.
  • Consultant to customer about import ICT product to Vietnam.
  • Make testing strategy successfully to commit TAT with customer.
  • Experience on Security Project (New Products Introduction) process.
  • Make strategy to drive local business.
  • Manage Operation team with 2.8 mil USD revenue and manage OP 35%

Manager, IT Onsite Services Vietnam/Cambodia - Bureau Veritas ISM ASIA

Bureau Veritas
06.2018 - 05.2023
  • Handling all division of Bureau Veritas in Vietnam / Cambodia (CIF/CPS/M&O/GSIT)
  • Manage and control the team service level
  • Manage, handle and coordinate the IT Projects
  • Handle the local IT complaint and request
  • Ensure local IT support service is provided in a timely manner.
  • Maintain all the IT Service availability based on business requirements
  • Handle the VIP user support
  • Act as interface to deal with local Business
  • Control the local IT Budget
  • Follow and handle the job from ticket system
  • Manage local IT vendors
  • Ensure regular visits are done in BV offices in Vietnam/Cambodia
  • Ensure full compliance of BV systems with corporate standards

Assistant IT Manager CPS Vietnam & Cambodia division

Bureau Veritas Consumer Products Services
12.2016 - 06.2018
  • Manage the IT budgeted with Saving cost Projects
  • Project lead about IT part for opening New site (Da Nang Office). In time project
  • Project lead changing IT network part.
  • Handling IT policies & SOP for end users
  • Achievement:
  • Saving cost 15% than 2015~2016 in half of this year
  • In time open new office project. Lead of IT part for new office
  • Upgrade network performance but low cost then 2016
  • Developing software manage Asset (IT, Equipment office, Warehouse) for Cambodia, Vietnam, Indonesia.
  • Provide IT strategy to match with business development
  • Corporate with HO to protect system out of Wannacry virus
  • Work with HO for migration project Mobility system.
  • In Team project to develop IT workflow for all region (Using Jira to replace CA service desk)

IT Supervisor

Bureau Veritas ISM ASI
Ho Chi Minh
01.2016 - 06.2018
  • Support 500 users ++ Testing operation in Vietnam, Cambodia
  • Support 150 users ++ Inspection team Vietnam, Cambodia, Malaysia, Thailand, Philippine
  • Provide consulate relate IT technical to business.
  • Work closely with global team on IT corporate project, Business Project, Project from local management....
  • Manage IT budget, IT cost for CPS Vietnam/Cambodia
  • Manage 16 servers in Vietnam/Cambodia, 4 storage devices. High availability for system in Vietnam is on process.
  • Responsible support for Global Application, Local Application (VDI, Lotus Notes...)
  • Handle Maintenance Telephone system (PABX in Vietnam (Hochiminh, Hanoi), Voice Over IP in Cambodia)
  • Work closely with IT team in SEA region for Project from IT Regional Manager SEA
  • Manage IT team member (Permanent Staff, IT outsourcing)
  • Work with Supplier, Vendor (HP, Dell, Lenovo...) For IT equipment.

IT Team leader, Vietnam/Cambodia

Bureau Veritas
03.2013 - 12.2016

Education

Bachelor of Science - Information Technology

Hồng Bàng University
Hồ Chí Minh
05-2012

Skills

  • Microsoft Word
  • Project management
  • Regulatory compliance
  • Testing strategy
  • ISO standards
  • Budget management
  • Process improvement
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Time management
  • Risk assessment
  • Microsoft Excel
  • Management
  • Customer retention

Timeline

Laboratory Operations Manager - EMC/RF Testing Lab

Bureau Veritas Consumer Products Services
05.2022 - Current

Manager, IT Onsite Services Vietnam/Cambodia - Bureau Veritas ISM ASIA

Bureau Veritas
06.2018 - 05.2023

Assistant IT Manager CPS Vietnam & Cambodia division

Bureau Veritas Consumer Products Services
12.2016 - 06.2018

IT Supervisor

Bureau Veritas ISM ASI
01.2016 - 06.2018

IT Team leader, Vietnam/Cambodia

Bureau Veritas
03.2013 - 12.2016

Bachelor of Science - Information Technology

Hồng Bàng University
Đăng Phan Hải