Ng Lay Kun
Banker
Singapore,Singapore
Summary
A highly motivated and results-oriented sales and marketing professional possessing more than 14 years of experience within the banking and real estate developer sectors. Furthermore, I do have some management skill in limitation control to ensure smooth operations with good motivation and dedication to team members My proven ability to consistently surpass sales targets, cultivate robust client relationships, and effectively manage intricate sales processes is complemented by a strong foundation in customer service, financial planning, and negotiation. I am seeking a challenging and rewarding position that allows me to leverage my extensive expertise and contribute to the continued success of a forward-thinking organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operation Executive
BreadTalk Ltd
04.2024 - Current
- Ensure smooth operation of all stalls' tenants within an outlet
- Ordering and inventory control of all stocks
- Ensure sufficient space and arrangement of store room stock control
- Ensure cleanliness and hygiene standards are accordance to standard requirements
- Ensure all contractors jobs and maintenance are closely follow up
- Ensure cash handling are well taken care within an outlet
- Ensure all records of utilities deductions are correctly done up for further approval from higher management
- Ensure proper file handling and arrangement within our office
- Ensure all delivery requirements are met in time
- Ensure company and SFA Government Standard Operating Procedure (SOP) are closely follow up
- Ensure stalls' tenants suggestive promotional projects are done up in time
- SAP business by design
Senior operation and Customer Service
Hong Leong Bank Bhd
10.2017 - 08.2024
- Multi-tasking and assist in branch daily operations and sales to achieve management's target such as credit card and loans
- Attend walk in customer service and back end work such as TT, Casa opening, Unit Trust etc
- After sales service and minor managerial task such as company asset recovery, reports, ambassador, complaint handling etc
Senior Sales & Marketing Executive
Suez Domain Sdn Bhd
07.2013 - 09.2017
- Consistently exceeded sales targets, contributing significantly to team success
- Managed the full sales cycle, from lead generation to closing deals, including handling agency sales for new developments
- Conducted market research, analyzing buying trends and providing valuable feedback to management
- Developed and implemented effective sales strategies, resulting in increased sales and market share
- Proficiently handled all aspects of sales administration, including report preparation, payment collection, and liaison with bankers and solicitors
- Successfully managed and resolved customer inquiries and complaints
- Proactively identified and pursued new business opportunities through cold calling and networking
Senior Mortgage Sales Executive
Alliance Bank
10.2010 - 06.2013
- Successfully assessed borrower credit and financial history, ensuring compliance with bank regulations
- Explained complex loan processes clearly and concisely to applicants, building trust and confidence
- Consistently achieved sales targets, exceeding expectations set by management
- Cross-sold additional bank investment products, increasing revenue streams
Customer Service Representative Executive
HSBC
04.2009 - 09.2010
- Provided exceptional customer service to Hong Kong clients regarding outward remittance and telegraphic transfers
- Managed data entry and ensured accuracy of customer information
- Liaised effectively with various departments to gather necessary information and resolve client issues
Education
Bachelor of Business Studies/Administration/Management -
University Tunku Abdul Rahman (UTAR)
01.2008
High School -
Jit Sin (Ind) High School
Bukit Mertajam01.2005
Primary School -
Jit Sin Sekolah Rendah Kebangsaan
Bukit Mertajam01.1999
Skills
- Operational management
- Inventory control
- Regulatory compliance
- Cash handling
- Customer service
- Sales forecasting
- Effective communication
- Team collaboration
- Operational excellence
- Administrative support
- Operations oversight
- Business administration
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Team building
- Self motivation
- Interpersonal skills
- Goal setting
- Adaptability
Customer relationship management
Team leadership
Office administration
Organizational development
Mail handling
Performance improvement
Procedure implementation
Bookkeeping
Growth planning
Travel coordination
Executive-level support
Active listening
Verbal and written communication
Customer service management
Relationship building
Customer relations
Employee motivation
Ic Number
871225-35-5042
Personal Information
- Ethnicity: Chinese
- Gender: Female
- Nationality: Malaysia
Certification
-Award in commerce
-pitment book-keeping
-degree certificate in Business Administration
-TQA in resort world hotel company
-basic food hygiene cert
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Advanced (C1)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Swimmimg
Badminton
Reading
Watch movie
Travelling
Software
Microsoft
SAP
Workday
Bipo
Timeline
Senior Operation Executive
BreadTalk Ltd
04.2024 - Current
Senior operation and Customer Service
Hong Leong Bank Bhd
10.2017 - 08.2024
Senior Sales & Marketing Executive
Suez Domain Sdn Bhd
07.2013 - 09.2017
Senior Mortgage Sales Executive
Alliance Bank
10.2010 - 06.2013
Customer Service Representative Executive
HSBC
04.2009 - 09.2010
Bachelor of Business Studies/Administration/Management -
University Tunku Abdul Rahman (UTAR)
High School -
Jit Sin (Ind) High School
Primary School -
Jit Sin Sekolah Rendah Kebangsaan
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