NG KIAN WING
Lead of IT System Admin
Singapore
Summary
Results-driven IT professional with extensive experience in managing IT operations, cloud infrastructure, and cybersecurity measures. A strong commitment to enhancing system performance and compliance is showcased through leadership roles and collaboration with diverse stakeholders. Enthusiasm for advancing organizational efficiency and security will contribute to fostering a resilient IT environment aligned with strategic goals. Passion for continuous improvement and proactive solutions reflects an unwavering dedication to achieving excellence in technology management.
Overview
20
20
years of professional experience
2033
2033
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
Lead of IT System Admin
Hong Leong Finance
08.2023 - Current
- Corporate Cloud Architect in the Financial Industry, with deep expertise in designing and overseeing large-scale cloud integration initiatives on the AWS platform.
- Skilled in aligning cloud architecture strategies with strict regulatory and compliance requirements unique to financial services, including data sovereignty, encryption, audibility, and operational resilience.
- Implementing Well-Architected Framework best practices, and leading cloud-native application modernization.
- Oversee daily IT operations to ensure system stability, performance, and adherence to IT policies, Manage technical implementation plans, risk assessments, and vendor selection
- Lead System Administrator and Cloud Engineers to deliver projects on time, within budget, and aligned with business requirements
- Review and defined the conceptualization of the proposal solutions architecture base on project requirements
- Work with Solution BA, system SMEs and product vendors to ensure the solution aligned with Business sponsor solution requirement and project objectives
- Collaborate with stakeholders to define functional and technical specifications
- Conduct cybersecurity risk assessments, VAPT, threat modeling, and regulatory compliance checks
- Ensure proactive monitoring, incident escalation, and rapid response to IT issues
- Continuously enhance patch management, change/release processes, and IT service management
- Maintain best practices for IT governance, compliance, and operational efficiency
Senior Infrastructure Technical Lead
Westpac
11.2022 - 08.2023
- Design, implement, and maintain Windows Server solutions for performance, scalability, and security
- Proactively manage the Wintel environment, ensuring system stability and optimization
- Provide Level 2 & 3 support for Microsoft, Citrix, VMware, and core infrastructure components
- Offer after-hours support to resolve critical infrastructure issues and minimize downtime
- Develop and execute project plans, risk assessments, and contingency strategies
- Enhance monitoring, configuration management, and reporting functions for better system oversight
- Automate repetitive tasks and reporting through scripting to improve operational efficiency
- Define, document, and enforce best practices and support procedures
- Maintain accurate IT asset records, tracking hardware and software inventory for compliance and efficiency
IT Consultant
Eloquent Solutions Pte Ltd
07.2017 - 11.2022
- Design, implement, and test cloud and on-prem infrastructure solutions, including Windows Server, Active Directory, VMware, and Hyper-V
- Conduct technical assessments, health checks, and security hardening for enterprise hardware (HPE, DELL, IBM) and storage solutions (DAS, iSCSI, SAN)
- Perform security vulnerability scans, patch management, and risk mitigation for customer systems
- Lead BCP exercises, backup/restore, and disaster recovery coordination
- Ensure high availability and performance of customer systems through Remote Monitoring Management (RMM) and endpoint security (EDR, MDM)
- Continuously optimize and improve infrastructure operations for better efficiency and security
- Generate system documentation and performance reports for infrastructure uptime and network health
- Manage customer projects, ensuring clear communication, timely delivery, and alignment with business needs
- Oversee security compliance and regulatory requirements, including MAS TRM guidelines, SIEM implementation, and risk monitoring
- Coordinate security audits, incident responses, and implementation of IT security controls (firewall, VPN, DLP, EDR)
- Implement Enterprise Content Management (ECM) solutions to streamline corporate workflows and enhance data security and encryption
- Drive cloud adoption and Microsoft 365 migration projects (Teams Voice, SharePoint, Exchange)
- Delivered server, storage, and virtualization upgrades (ESXi, Hyper-V, iSCSI, SAN, backup solutions)
- Led firewall and network security implementations (Sophos, FortiGate, VPN, NextGen FW)
- Executed office relocations and business continuity planning (BCP) exercises for customers
Infrastructure and Operational Specialist
Raiffeisen Bank International
08.2011 - 06.2017
- Designed, deployed, and optimized virtualization environments (ESX, Hyper-V) and Citrix VDI across the Asia region
- Provided Level 2 & 3 support for Microsoft, Citrix, VMware, networking, and core infrastructure components
- Managed IT security operations, including COB processes, privileged access management, and access log monitoring
- Ensured system backups, storage management, firewalls, and internet proxy security met quality assurance standards
- Developed IT policies, compliance strategies, and regulatory frameworks aligning with corporate and regional regulations
- Led change management for infrastructure deployments, production releases, and system decommissioning
- Planned and managed IT projects, ensuring smooth execution and timely delivery
- Developed and executed Business Continuity Plans (BCP), conducting annual disaster recovery exercises
- Built a reliable virtualization environment as a corporate hub for the Asia region
- Improved corporate response time by 50% through an enhanced monitoring and tracking system
- Strengthened corporate security by implementing endpoint and network-level security alerts
- Streamlined IT asset acquisition and management across the Asia region
- Successfully executed Windows Server upgrades, including Active Directory, DNS, DHCP, and Citrix VDI roaming profiles
- Led full BCP exercises, including data center switchover, backup/recovery, infrastructure rebuild, and MPLS link restoration to the Head Office
Project Manager
BNP Paribas
09.2008 - 08.2011
Project System Engineer
Jardine OneSolution
05.2005 - 08.2008
Education
Specialist Diploma - Cloud Data Centre Technology & Management
Tamasek Polytechnic
Singapore01.2018
Bachelor of Science - Information System Engineering
Campbell University
U.S.A 01.2001 - 12.2001
Advance Diploma - Information System Engineering
College Malaysia
01.2000 - 12.2000
DevSecOps Engineering and Automation -
National University Singapore
Singapore 03.2025 - 04.2025
ABS BUSINESS Continuity Management for Financial Institutions - undefined
School or University
01.2024 - 12.2024
Azure Administrator Associate -
School Or University
01.2000 - 01.2012
Skills
- Acronis
Cloud - AWS / Azure
- Citrix
Enterprise Content Management
- ITIL
- MCSE
Microsoft 365 Suite
- Sophos
- VMWare
Certification
Acronis cyber cloud security
Interests
Career Interest / Passion
Timeline
DevSecOps Engineering and Automation -
National University Singapore
03.2025 - 04.2025
ABS BUSINESS Continuity Management for Financial Institutions - undefined
School or University
01.2024 - 12.2024
Lead of IT System Admin
Hong Leong Finance
08.2023 - Current
Senior Infrastructure Technical Lead
Westpac
11.2022 - 08.2023
IT Consultant
Eloquent Solutions Pte Ltd
07.2017 - 11.2022
Infrastructure and Operational Specialist
Raiffeisen Bank International
08.2011 - 06.2017
Project Manager
BNP Paribas
09.2008 - 08.2011
Project System Engineer
Jardine OneSolution
05.2005 - 08.2008
Bachelor of Science - Information System Engineering
Campbell University
01.2001 - 12.2001
Advance Diploma - Information System Engineering
College Malaysia
01.2000 - 12.2000
Azure Administrator Associate -
School Or University
01.2000 - 01.2012
Specialist Diploma - Cloud Data Centre Technology & Management
Tamasek Polytechnic
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