Ng Kai Wen
Summary
Dynamic professional with a proven track record in exceeding sales targets by over 200% at Singtel, adept in communication and sales techniques. Skilled in fostering customer loyalty through exceptional service and persuasive negotiation. Demonstrates strong leadership in team supervision and excels in fast-paced environments, leveraging product knowledge and CRM software to drive results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager (Events)
Singtel
06.2015 - Current
- Liaising with external and internal customers on pre and post sales for SingtelTV content and FTTH related products
- Exceed monthly personal sales targets set through canvassing
- Generate sales leads by identifying potential customers through various channels
- Conducting thorough follow-ups on assigned leads to nurture relationships and effectively close sales deals
- Consultative selling by understanding customer needs, requirements, and pain points through effective questioning and active listening
- Provide tailored solutions that meet customer needs and address their challenges
- Build and maintain strong relationships with customers to foster trust and loyalty. Establish rapport, follow up on inquiries, and provide ongoing support to ensure customer satisfaction
- Negotiate and close sales deals with customers, ensuring win-win outcomes. Handle objections, address concerns, and find mutually beneficial solutions
- Exceed assigned sales targets and KPIs by achieving a minimum of 200% sales target monthly
- Stay informed on Singtel's products, services, and offerings
- Attend training sessions and professional development opportunities to enhance product knowledge, sales skills, and industry expertise
Sales Executive
Leonian Pte Ltd
08.2014 - 05.2015
- Attend to customers and provide excellent customer service
- Assist the shop in charge in day-to-day operations of managing the shop
- Perform all retail store duties
- Strive to achieve monthly sales target
- Assist customers with product enquiries and provide customers with quotations
- Manage inventory level and cashiering, basic housekeeping and general administrative duties
Retail Sales Executive
Comms Equip (Starhub)
04.2014 - 06.2014
- Promote sales of communications and entertainment services. (Starhub EP)
- Provide customer service to retained loyal clients by building a reputation of integrity and knowledge.
- Maintain and achieve monthly sales targets
- Answering queries from customers
- Checking of stocks and cashiering duties
Dealer Supervisor
Marina Bay Sands
01.2012 - 04.2014
- Deal games, payout winnings or collect losing bets, exchange currency for chips
- Provide a high level of customer service and promote a positive attitude to create a fun and entertaining experience for guests
- Inspect cards and equipment to be used in games to ensure that they are in good condition
- Maintain security of the game and ensure players adhere to game rules
- Report any possible cheating at games and any unusual activities to Supervisors/Pit Managers
- Record transactions and update the table’s winning or loss
- Supervises 6 - 8 dealers
Admin Assistant Cum Secretary
Marina Bay Sands
04.2010 - 01.2012
- Answer, screen and transfer inbound calls
- Assist the Manager and prepare documents for meetings
- Distribute incoming and outgoing mails or emails
- General clerical duties including photocopying, scanning and fax
- Maintain and update files
Croupier
Resort World BHD
01.2009 - 05.2009
- Deal games, payout winnings or collect losing bets, exchange currency for chips
- Provide a high level of customer service and promote a positive attitude to create a fun and entertaining experience for our guests
- Inspect cards and equipment to be used in games to ensure that they are in good condition
- Maintain security of the game and ensure players adhere to game rules
- Report any possible cheating at games and any unusual activities to Supervisors/Pit Managers
Education
SPM
Sekolah Menengah Kebangsaan Sinar Bintang
Kuala Lumpur, Malaysia12.2007
Skills
- Sales Techniques
- Communication Skills
- Team Leadership and Supervision
- Customer Service
- Persuasion and Negotiation
- Product Knowledge
- CRM Software
- Problem-solving
- Decision-making
- Adaptability
- Teamwork
Accomplishments
- Top Sales Award (2015)
- Top Sales Award (2016)
- Top Sales Award (2017)
- Top Sales Award (2018)
- Top Sales Award (2019)
- Top Sales Award (2020)
- Top Sales Award (2021)
- Top Sales Award (2022)
- Top Sales Award (2023)
Certification
SRA Excellent Service Award - July 2018
Gold Award
SRA Excellent Service Award - July 2019Gold Award
SRA Excellent Service Award - September 2020Star Award
SRA Excellent Service Award - August 2022Star Award
SRA Excellent Service Award - October 2023Star Award
Languages
English
Mandarin
Malay
Timeline
Assistant Manager (Events)
Singtel
06.2015 - Current
Sales Executive
Leonian Pte Ltd
08.2014 - 05.2015
Retail Sales Executive
Comms Equip (Starhub)
04.2014 - 06.2014
Dealer Supervisor
Marina Bay Sands
01.2012 - 04.2014
Admin Assistant Cum Secretary
Marina Bay Sands
04.2010 - 01.2012
Croupier
Resort World BHD
01.2009 - 05.2009
SPM
Sekolah Menengah Kebangsaan Sinar Bintang