NG KAI SHENG
HAIDILAO DUTY MANAGER
Summary
Dynamic Duty Manager with extensive experience at HAIDILAO PAYA LEBAT, excelling in customer service and team supervision. Proven track record in enhancing operational efficiency and achieving sales targets. Skilled in time management and relationship building, fostering a motivated team environment that elevates service quality and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Duty Manager
F&b Service Training International
01.2023 - Current
Education
No Degree - SPM
SMK TAMAN PERWIRA
MALAYSIA 04.2001 -
Skills
Time management
Customer service
Team supervision
Relationship building
Work Experience
Shift Manager [HAIDILAO PAYA LEBAT ]
[SINGAPORE], [03/1/2022 – 03/9/2025]
Career Progression:
2022 – 2023: ServerDelivered high-quality customer service in a fast-paced environmentTook and served orders accurately, ensured customer satisfactionMaintained cleanliness and followed hygiene and safety protocolsSupported team during peak hours and assisted new staff
2023 – 2024: Team Leader (Senior Server)Promoted to team leader after demonstrating strong service and leadership skillsGuided junior servers, delegated daily tasks, and ensured team efficiencyActed as a communication bridge between staff and managementHelped resolve customer concerns and ensured consistent service standards
Key Responsibilities & Achievements:
Supervised daily operations to ensure smooth service delivery and high customer satisfaction
Led and trained front-line staff, created shift schedules, and ensured adequate staffing levels
Handled customer inquiries, complaints, and emergencies with professionalism and efficiency
Supported upper management in achieving sales targets, managing inventory, and controlling costs
Fostered a positive team environment, boosting employee morale and service quality
Monitored performance metrics and contributed to operational improvements and service standards
Additional Information
Additional Information
- Strong interpersonal and communication skills, with a proven ability to lead and motivate teams in fast-paced environments
- Fluent in [languages, e.g., English 、Mandarin、Hokkien、Melay and Cantonese], with excellent cross-cultural communication abilities
- Skilled in conflict resolution, time management, and delivering excellent customer service
- Proficient in using POS systems, staff scheduling software, and basic office tools (e.g., MS Office, Google Workspace)
- Recognized for reliability, professionalism, and a hands-on leadership style
- Passionate about delivering a positive customer experience and continuously improving operational efficiency
Why i leaving HDL ?
To be honest, working at Hai Di Lao has been a great experience. I’ve learned a lot about high-pressure service, teamwork, and anticipating customer needs. But over time, I started to feel like I was becoming too comfortable. I believe that personal growth comes from pushing your limits, so I made the decision to leave in order to challenge myself in a new environment. That’s why I’m now pursuing a cabin crew career — I want to take the service skills I’ve built and apply them at an international level, with a company that’s known for world-class standards like Singapore Airlines.”
Hai Di Lao was a great place to grow — I learned a lot about service and working under pressure. But after a while, I felt it was time to step out of my comfort zone. I wanted something more challenging and dynamic, and that’s why I’m applying to be a cabin crew. I’m ready for the next level.”
Timeline
Duty Manager
F&b Service Training International
01.2023 - Current
No Degree - SPM
SMK TAMAN PERWIRA
04.2001 -