NG KAI SHENG

Dynamic Duty Manager with extensive experience at HAIDILAO PAYA LEBAT, excelling in customer service and team supervision. Proven track record in enhancing operational efficiency and achieving sales targets. Skilled in time management and relationship building, fostering a motivated team environment that elevates service quality and customer satisfaction.

Additional Information

• Strong interpersonal and communication skills, with a proven ability to lead and motivate teams in fast-paced environments
• Fluent in [languages, e.g., English 、Mandarin、Hokkien、Melay and Cantonese], with excellent cross-cultural communication abilities
• Skilled in conflict resolution, time management, and delivering excellent customer service
• Proficient in using POS systems, staff scheduling software, and basic office tools (e.g., MS Office, Google Workspace)
• Recognized for reliability, professionalism, and a hands-on leadership style
• Passionate about delivering a positive customer experience and continuously improving operational efficiency

Why i leaving HDL ?

To be honest, working at Hai Di Lao has been a great experience. I’ve learned a lot about high-pressure service, teamwork, and anticipating customer needs. But over time, I started to feel like I was becoming too comfortable. I believe that personal growth comes from pushing your limits, so I made the decision to leave in order to challenge myself in a new environment. That’s why I’m now pursuing a cabin crew career — I want to take the service skills I’ve built and apply them at an international level, with a company that’s known for world-class standards like Singapore Airlines.”

Hai Di Lao was a great place to grow — I learned a lot about service and working under pressure. But after a while, I felt it was time to step out of my comfort zone. I wanted something more challenging and dynamic, and that’s why I’m applying to be a cabin crew. I’m ready for the next level.”