Ng KAH FENG
Summary
Dedicated and proactive professional with a dynamic background in banking, client relations, and personal training, underpinned by a solid academic foundation in economics and finance. Demonstrated expertise in client acquisition, relationship management, motivational coaching, and health coaching, supported by a proven track record in exceeding sales targets and successful client retention. Adept at creating innovative solutions, fostering strong customer relationships, and driving business development through strategic, customer-focused approaches. Committed to continuous learning, leveraging outstanding communication and leadership skills to enhance team collaboration and deliver results.
Overview
5
5
years of professional experience
Work History
Freelance Personal Trainer
Self-Employed
12.2023 - Current
- Self-marketed services through various social media and online platforms, enhancing client acquisition and brand presence.
- Design and execute personalized training plans tailored to individual client goals and fitness levels.
- Conduct one-on-one training sessions focusing on proper form, safety, and effective workouts.
- Develop rapport and motivate clients, leading to increased client retention and satisfaction.
- Manage client schedules, track progress, and adjust training programs based on performance data.
- Leverage communication and motivational skills to inspire clients to achieve their fitness objectives.
- Utilize organizational skills to maintain records of client progress and handle administrative tasks efficiently.
Banking Telemarketing Relationship Officer
Citibank
09.2022 - 12.2022
- Acquired and managed new and existing customers for loans, balance transfer facilities, and credit cards.
- Promoted fund transfer programs, providing tailored solutions and persuasive communication to drive client adoption.
- Handled document follow-ups and guided customers on loan calculations.
- Implemented sales strategies that led to exceeding targets and managed client inquiries seamlessly.
Intern
Binjai Interior Design Pte Ltd
09.2019 - 02.2020
- Engaged with clients to understand project requirements and documented needs for proposal preparation.
- Participated in site visits to gather data for project proposals.
- Maintained filing systems and handled administrative tasks, including phone and email inquiries.
- Assisted in preparing accurate invoices and quotations, ensuring client satisfaction.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Business - Economics And Finance
Singapore Institute of Management, RMIT
Singapore12-2024
Diploma - Business Innovation And Design
Singapore Polytechnic
Singapore04-2020
Skills
- Microsoft Word/Excel/PowerPoint
- Adobe Illustrator/Photoshop
- Tableau
- Refinitiv Workspace
- Motivational Coaching
- Leadership skills
- Financial Acumen
- Creativity and Innovation
- Marketing knowledge
- Persuasion techniques
- Business Development
- Teamwork and Collaboration
- Outstanding communication skills
- Time Management
- Customer Relationship Management
Languages
English
Chinese (Mandarin)
Timeline
Freelance Personal Trainer
Self-Employed
12.2023 - Current
Banking Telemarketing Relationship Officer
Citibank
09.2022 - 12.2022
Intern
Binjai Interior Design Pte Ltd
09.2019 - 02.2020
Bachelor of Business - Economics And Finance
Singapore Institute of Management, RMIT
Diploma - Business Innovation And Design
Singapore Polytechnic
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