Ng Chye Moi
Summary
Adept at data entry and customer communication, I significantly enhanced customer satisfaction at Nokia by streamlining document management and maintaining confidentiality. My proactive approach and attention to detail led to efficient problem-solving and positive team contributions, showcasing my ability to manage multiple priorities effectively.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Chinese Swimming Club
Singapore, Singapore
01.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administration Clerk
BlackBerry Limited
Singapore
01.2013 - 12.2016
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Answered calls each day on multi-line telephone systems, supporting communication needs of colleagues.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Administrative Clerk
Nokia Mobile Phones
Singapore, Singapore
01.2011 - 12.2011
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data into spreadsheets and databases.
Administrator
Nokia
Singapore, Singapore
01.2009 - 11.2010
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Front End Associate
Shop & Save Market
Singapore
06.2005 - 12.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Administrator
Shop & Save Market
Singapore
01.1996 - 06.2001
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
No Degree -
Naval Base Secondary School
Singapore12-1985
Skills
- Customer service
- Data entry proficiency
- Maintaining confidentiality
- Recordkeeping and file management
- Attention to detail
- Paperwork and documentation
- Time management
- Listening skills
- Team contribution
- Customer communication
- Problem-solving skills
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Front Desk Receptionist
Chinese Swimming Club
01.2017 - Current
Administration Clerk
BlackBerry Limited
01.2013 - 12.2016
Administrative Clerk
Nokia Mobile Phones
01.2011 - 12.2011
Administrator
Nokia
01.2009 - 11.2010
Front End Associate
Shop & Save Market
06.2005 - 12.2008
Administrator
Shop & Save Market
01.1996 - 06.2001
No Degree -
Naval Base Secondary School