Neo Leong Wee Ron

Work History

DFI Singapore

03.2022 - Current

w Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
Example: Ensuring Property Lease renewal
Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.

DFI Singapore

09.2020 - 10.2023

Designed processes and systems supporting business needs before, during and after transitions.
Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
Developed training materials and resources for smooth transitions during organizational changes.
Partnered with business teams to understand needs and mitigate potential problems.
Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
Evaluated the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
Led teams through complex transformations, providing guidance and support throughout the process.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

DFI Singapore

07.2019 - 09.2020

Developed Team member skills through personalized coaching, resulting in higher individual achievements.
Organized and led practices to increase competitive attitude and skills.
Fostered a positive team environment with clear communication and motivational techniques.
Maintained strong relationships with Employee, for program support and success.
Responsible for driving efficiency of Store Operations. Working closely with Health and Beauty group across Asia.

DFI Singapore

11.2008 - 06.2012

Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Transformed underperforming teams into productive, profitable teams.
Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Developed and implemented strategies to improve customer service and increase sales.
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Increased team productivity by streamlining processes and implementing more efficient systems.

DFI Singapore

04.2001 - 11.2008

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.