Neo Yu Chieh Joel
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
DC Manager
Pro-Matrix Pte Ltd
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
Senior Engineer
PCS-Security PTE LTD
03.2021 - 04.2023
- Liaising with customers and vendors on the monthly maintenance schedule
- Liaising with customers for requests of adhoc works
- Liaising with customers for incident follow ups (if any)
- Monitoring of customer’s DataCentre environment
- Overseeing on maintenance / A&A work / Ad-hoc requests
- Implementing process (incident tracker / critical part replacement trackers / workflows, etc)
- Project tender evaluation
- Tech-refresh advisory committee
- Committee of ISO27001
- Project Manager for the followings:
- CRAC Tech Refresh
- Chiller Overhaul Regime
Site Lead
Keppel DC Singapore 2 PTE LTD
05.2015 - 03.2021
- Liaise with customers and vendors on the monthly maintenance schedule
- Liaising with customers for requests of adhoc works
- Liaising with customers for incident follow ups
- Preparation of Change Documents for Customer and Company
- Preparation on Method of Process/Procedure toward client's compliance
- Reviewing of Incident Report (If any)
- Preparation of action plan (rectification and damage control, if any)
- Monitoring of customer’s DataCentre environment
- Overseeing on maintenance / A&A work / Ad-hoc requests
- Forecast budgeting (annually)
- Forecast scheduling (annually)
- Attending bi-monthly operation meetings on progressive matters (if any)
- Attending weekly client meetings on progressive matters (if any)
- Attending monthly MA meetings on Ad-hoc and outstanding, projects or repair works (if any)
- Compiling documents needed for certification for the building
- Compiling documents needed for customer’s audit (if needed)
- In-charge of the annual certification (Fire Certification, Lift PTO, etc)
- Annual appraisal of staff
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw personnel safety and efforts at work site.
Service Engineer
Pro-Matrix PTE LTD
03.2013 - 04.2015
- Responsibilities are to carry out preventive maintenance of the following in a DataCentre:
- ACMV (PCU/CRAC/FCU)
- Fire Protection Systems (FM200/VESDA)
- Water Detection Systems
- Environmental Monitoring Systems
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Senior Team Leader of Wedge Bonder
Kulicke and Soffa PTE LTD
05.2010 - 03.2013
- Writing of daily reports
- Distributing of manpower
- Calibration of machines
- Troubleshooting of machines
- Liaising with engineers and flow team
- Attending weekly field review meetings
- Carrying out breakdown on machines for shipping
- Keeping track on machines shipping status
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
Education
Bachelor of Electronics - Electronics
University of South Australia
Australia10.2015
Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering
Singapore Polytechnic
Singapore03.2010
Higher Nitec in Electrical Engineering - Electrical Engineering
ITE College West Dover
Singapore06.2004
Skills
- Possesses average knowledge on computer software:
- Microsoft Word, Powerpoint, Excel
- Performance Management
- Expense Tracking
- Workforce Management
- Contract Management
- Operations Management
- SKILLS CERTIFICATION
- WEM (WEMP representative)
- FSM (Fire Safety Manager)
- CDCP
- CDCS
- CDFOM
- GMAP (Green Mark Accredited Professional)
Timeline
DC Manager
Pro-Matrix Pte Ltd
05.2023 - Current
Senior Engineer
PCS-Security PTE LTD
03.2021 - 04.2023
Site Lead
Keppel DC Singapore 2 PTE LTD
05.2015 - 03.2021
Service Engineer
Pro-Matrix PTE LTD
03.2013 - 04.2015
Senior Team Leader of Wedge Bonder
Kulicke and Soffa PTE LTD
05.2010 - 03.2013
Bachelor of Electronics - Electronics
University of South Australia
Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering
Singapore Polytechnic
Higher Nitec in Electrical Engineering - Electrical Engineering
ITE College West Dover
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