Neng Relahwati Binte Hamdan
Summary
Detail-oriented Food and Beverage Supervisor skilled in overseeing daily operations and ensuring compliance with health and safety regulations. Monitors inventory levels effectively to prevent shortages and optimise service delivery. Communicates clear tasks and targets to staff, driving productivity and performance.
Overview
13
13
years of professional experience
Work History
Supervisor
Delifrance Pte Ltd
01.2023 - 04.2026
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Planned and communicated daily manufacturing tasks and targets.
Outlet In Charge
Polar Puff & Cakes
01.2021 - 12.2023
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Met schedule using excellent planning and coordination skills.
Banquet Waitress
Sheraton Hotel
03.2018 - 12.2021
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Banquet Waitress
Resort World Sentosa
03.2016 - 04.2018
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
Customer Service
Cash Studio Karaoke Box
06.2013 - 02.2016
- Managed bookings and enquiries, delivering excellent customer service and administrative support.
- Trained new hostesses on customer service protocols and restaurant procedures.
- Greeted customers politely and professionally, maintaining outstanding customer service.
- Trained new servers in catering procedures and customer service excellence.
- Delivered exceptional customer service, resolving queries and complaints to ensure satisfaction.
- Provided feedback on route efficiencies and customer service improvements to management.
- Provided excellent customer service, explaining maintenance procedures and safety measures.
Education
N-Level -
Juying Secondary School
2024
PSLE -
Juying Primary School
2001
Skills
- Customer service
- Team building
- Problem solving
- Staff training
- Inventory management
- Quality assurance
- Time management
- Quality Control
- Task prioritisation
- Leadership competence
Timeline
Supervisor
Delifrance Pte Ltd
01.2023 - 04.2026
Outlet In Charge
Polar Puff & Cakes
01.2021 - 12.2023
Banquet Waitress
Sheraton Hotel
03.2018 - 12.2021
Banquet Waitress
Resort World Sentosa
03.2016 - 04.2018
Customer Service
Cash Studio Karaoke Box
06.2013 - 02.2016
N-Level -
Juying Secondary School
PSLE -
Juying Primary School