Summary
Overview
Work History
Education
Skills
Timeline
Generic
NELSON DASS MARIA SINNAPPAN

NELSON DASS MARIA SINNAPPAN

Cabin Crew
Singapore

Summary

A seasoned Cabin Crew Member at Singapore Airlines, I excelled in ensuring passenger safety and comfort, surpassing customer satisfaction goals through exceptional service and empathy. Skilled in emergency response and team building, my proactive approach and reliability contributed significantly to our team's success, embodying the highest standards of professionalism and safety awareness.

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Service-oriented professional with Number years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.

Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Offering friendly demeanor and excellent communication abilities, eager to learn and grow in dynamic environment. Brings understanding of customer service excellence and ability to handle challenging situations with grace. Ready to use and develop problem-solving and teamwork skills in Desired Position role.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Cabin Crew Member

SINGAPORE AIRLINES LTD
04.2012 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Self-motivated, with a strong sense of personal responsibility.

Cabin Crew Member

MALAYSIA AIRLINES BERHAD
12.2009 - 12.2012
  • Ensured safety and comfort of customers onboard aircraft.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Global Support Executive

HSBC DATA PROCESSING MALAYSIA
12.2006 - 12.2008
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Education

PRE-U OF HUMANITIES/LIBERAL ARTS

SMK S.T.A.R , MALAYSIA
MALAYSIA
11.2004

O LEVEL OF HUMANITIES/LIBERAL ARTS

SMK S.T.A.R MALAYSIA
MALAYSIA
11.2002

Skills

  • Customer assistance
  • Cultural sensitivity
  • Safety awareness
  • Food and beverage service
  • Multilingual proficiency
  • Compliance and regulations
  • Grooming and personal hygiene
  • Training and mentoring
  • Company policy adherence
  • Reports and documentations
  • First aid
  • Verbal and written communication
  • Interpersonal communications

Timeline

Cabin Crew Member

SINGAPORE AIRLINES LTD
04.2012 - Current

Cabin Crew Member

MALAYSIA AIRLINES BERHAD
12.2009 - 12.2012

Global Support Executive

HSBC DATA PROCESSING MALAYSIA
12.2006 - 12.2008

PRE-U OF HUMANITIES/LIBERAL ARTS

SMK S.T.A.R , MALAYSIA

O LEVEL OF HUMANITIES/LIBERAL ARTS

SMK S.T.A.R MALAYSIA
NELSON DASS MARIA SINNAPPANCabin Crew