Nelson Kho

• Responsible for the overall operation and management of the restaurant which includes;
• Manage all aspects of human resources, including recruitment, permit application, keep track of Singapore employment laws, employee relationship, employee performance management, and payroll.
• Costs management to keep business operating within budget and increase profits by planning, controlling, and monitoring costs, as well as developing and implementing cost management strategies by analyzing actual costs, identify potential overruns, and decide on corrective actions.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Assisted chefs in food preparation tasks and cooking if necessary.
• Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste and presentation.
• Process all necessary licenses renewal needed to make sure it is aligned with the requirements needed by Singapore Law.

Achievements to highlight:

1. Boosted company revenue by 250% within 6 months after taking duty as a Manager.

2. Reduce turnover rate of staffs by almost 3 times by employing proper people management system.

3. Boosted Google rating from 3.9 to 4.7 within less than a year and increase online presences by providing exceptional customer service.