Define and document data elements and types to be captured.
Schedule and perform wall-to-wall joint verification as well as hardware asset tagging.
Updating of the Configuration Management Database (CMDB) and ensuring the accuracy and completeness of configuration items and their relationships.
Provide support for ITSM tools and platforms (e.g., ServiceNow).
Liaising with external vendors such as repair cases for machines and returning of end-of-lease items such as laptops/computers and their accessories.
Coordinate, consolidate, generate and distribute regular reports on ITSM metrics and KPIs and assisting in the analysis of IT service performance data.
Logistics IT assistant
DHL Supply Chain
03.2021 - 06.2022
Using Oracle ERP systems to facilitate sales order between contracted client to their customers
Keeping track of inventory movement in the online cloud database system and investigate any discrepancies
Ensuring that the database system for the logistic facility is well maintained
Ad hoc responsibilities such as occasionally doing the physical tallying of goods in the logistic facility.
Admin Assistant
Kaplan
09.2018 - 04.2020
Handling student's applications
Processing student's enrollment into their respective programmes
Supporting enrollment inquiries
Any ad hoc duties such as filing of student's particulars and date entry.
Assistant to senior Manufacturing System lead
Rolls-Royce Singapore
04.2015 - 08.2015
Come out with solution to solve the problems given by the team lead
Assist team lead on any ad hoc duty
Learnt a new software/ programming language (Visual Basic Applications)
Developed a program based on VBA to extract data and generate reports
Data Analysis and Visualization: Interpret business requirements and convert them into insightful visualizations and reports
Regular maintenance on the facility’s workstation computers to ensure that those are working properly.
Education
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
Singapore
06.2026
Diploma in Business Applications - Information And Communication Technology
Republic Polytechnic
Singapore
03.2016
Skills
Fluent in written and spoken English and Mandarin Chinese
Basic Microsoft Office Skills (Word, Excel, Powerpoint)
Basic programming languages (Python, Java, VBA)
Analytical Skills
Report Writing
SAP certified
Comptia A
Maritalstatus
Single
Race
Chinese
Personal Information
Date of Birth: 07/12/96
Nationality: Singaporean
Volunteer Experience
Christalite Methodist Home, Heartwarmers Volunteer, 2015-01-01, 2017-12-31, Assist in planning events such as outings for elderly residents, Organize weekly games for elderlies
Timeline
IT Asset Admin
APBA TG HUMAN RESOURCE
06.2022 - Current
Logistics IT assistant
DHL Supply Chain
03.2021 - 06.2022
Admin Assistant
Kaplan
09.2018 - 04.2020
Assistant to senior Manufacturing System lead
Rolls-Royce Singapore
04.2015 - 08.2015
Bachelor of Science - Information And Communication Technology
Singapore University of Social Sciences
Diploma in Business Applications - Information And Communication Technology
Republic Polytechnic
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