Nelly Tay
Summary
Organized, multi-task and details-oriented Office Administrator with more than 15 years of experience in general office administration, customer service and operation. Well-versed in managing office suppliers, maintaining office equipment, general administrative tasks, such as scheduling / managing team calendars, reimbursements and etc. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning new way for improvement in term or daily work. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Career Service Executive
SHRM College Pte Ltd
01.2021 - Current
- In-Charge of student industry placement (IA)
- Liaising with industry partners with regards to IA
- In-charge of IA briefing, mock interview and resume writing and counseling
- Assists in Salary and Course support grants with WSG and clients
- Preparing and updating documents for grant reimbursements
- Liaising with clients on all documents required for grant reimbursements
- Preparing IA report weekly
- Jobs advertisement on company's job portals
- Tracking and updating potential candidates to be placed as Career Conversion Programme into F&B
- Assigned potential candidates to BD
- Creating Course Run, Course sessions In TPGateway & Skilleto
- Submit documents via AMS-SSG system for grant
- Attending Operation and Industry meeting and minutes secretary for operation meeting.
- Managed senior-level personnel working in marketing and sales capacities.
- Aligned department goals with organization-wide objectives, driving strategic initiatives forward while maintaining exceptional levels of customer satisfaction.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Suggested additional services to customers in order to meet upsell goals.
- Cultivated a collaborative work atmosphere that fostered open communication and continuous improvement within team.
Administrator, Faculty Department
At Sunrice Global Academy
07.2018 - 07.2021
- Assists Director Of Faculty in General Administration & Operation
- Scheduling of group of chef instructors based on their skills and availability.
- Preparation of classroom allocation, student interview, stationery, and etc.
- Preparing agenda, minutes taking, meeting schedules for Faculty Head Meeting (AHM), Academic Board Meeting (ABM), Faculty Line up, Student's Disciplinary Board (SDB), and other meeting.
- Appointed Secretary for Board of Education, Teaching and Training Retreat
- · Overall, in-charge for faculty' administration
- · Updating LMS, SIS and TPGaway such as Course run, attendance, Class schedules updating, creating program's intakes, Updating Skill standards, allocation of students, announcements of changes to planned schedules, etc.
- · Preparing Classrooms/Labs allocation weekly, and display schedule.
- Preparing line up Calendar and materials. Assisted in development of strategic plans aligned with organisational goals by providing valuable input during planning sessions.
- Created and managed project plans, timelines and budgets.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Generated reports to suggest corrective actions and process improvements.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Served as liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, validated, and distributed information to employees.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Recruitment Consultant
Valuemax Employment Services Pte Ltd
01.2016 - 01.2018
- Processing and arranging maid from Philippine, Indonesia and Myanmar
- Dealing with employers/ Customers, Sales, and do follow-up, in-house training when required for FDW
- Generating biodatas as per MOM standard, Advised employers and helpers about Do's & Don'ts as per MOM rules
- Submit application, cancellation, renewal and appeal to Ministry of Manpower
- Advise employer on MOM requirements and rules (do's & don'ts)
- Handled MOM issues
- Monitor and checking on daily sales
- General administrative duties
- Interviewing maid as per employer's requirements
- Corresponding with suppliers for maids' biodata, arrival and runner
- Handling counseling and disciplinary sessions following progressive discipline policies
- Address all grievances, complains and dispute by resolving with practical & effective solutions.
Office Manager Cum Operation
SteadFast Transport Service
01.2013 - 01.2016
- Assisted Director in managing the business operations and administration, HR and Payroll
- Assisted Director in directing, supervision and motivation of operations team to achieve the organization goals and client's expectation
- Main person in-charge of the company operations
- Maintaining office system and supervising staff, making sure that a company's support staff is running smoothly
- Fully in-charge of office administration includes, Admin, customer service, operation, Human Resource, sales, payroll, and personal assistant to the owner
- Providing full HR operational support Recruitment & Selection cycle
- Participate in HR projects' compilation
- Ensure compliance with regulations on CPF, taxation, workforce levies and the payroll components
- Submission of employment income and tax clearance to IRAS
- Process work passes applications for foreign employees
- Monitor's staff claims and benefits scheme
- Update and maintain staff records and personal files
- Prepare HR letters and correspondences as required
- Issue employment, dismissal and others
- Preparing the documents and Submission of tenders via Gebiz
- Performing payroll duties
- Submit GST, PIC claim
- To keep track of the hours for which each employee works
- Write payroll checks and distribute funds
- Issue Cheque
- Established and maintain a business relationship with key clients
- Identify client's needs and work in collaboration with other internal stakeholders to build planned solutions capability
- Process customer sales orders
- Co-ordinate with customers and internal Stakeholders
- Maintain close customer relationship through prompt response to request through telephone, email and other forms of communication
- Ensure the clients made payment on time, and follow up call for payment
- To train and acquaint the new employees with company policies, regulations and procedures
- Actively participate in meetings with the Client for reviewing performance of the company, new contract arrangement/agreement
- Main contact person with government agency such as LTA, SSTA, HDB, URA, MOE and Clients
- Fully In-Charge of general office administration including transport arrangement, designs filing systems and ensures that these systems are up-to-date
- Follow up on urgent order delivery if required
- Assist to negotiate best pricing and terms and condition with vendor
- Submission of tender and proposal
- Liaising with related organizations, suppliers and customers to obtain and provide feedback that facilitate operational efficiency and effectiveness of the service delivery
- Perform daily HR duties such as On-boarding/Off-boarding formalities, staff orientation, etc
- Responsible for the maintenance and administration of employee personal files to ensure document completeness and files security
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained computer and physical filing systems.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Reviews job descriptions and job advertisements before posting to
- Responsible for payroll processing, administer leave & training records
- Co-ordinate employee's activities
- Responsible for Work Pass, Staff Pass, and other required ID card processing
- Coordinate with the relevant business units on manpower movement, contract renewal, confirmation, transfer, promotion, re-employment, resignation, etc
- Provide response to employee's enquires on HR-related matters
- Managing full recruitment process from placing of job advertisements on job portals and newspapers, screening, arranging and conducting interviews, initiate job offers and coordinating commencement date
- Handling counseling and disciplinary sessions following progressive discipline policies
- Other administrative duties purchasing, road tax and other machineries license renewal
- Ensure the clients made payment on time, and follow up call for payment
- To train and acquaint the new employees with company policies, regulations and procedures
- Point of contact for all government agency such as LTA, SSTA, HDB, URA, MOE and Clients
- Issuing purchase orders to vendors in a timely manner
- Liaise with vendor for PO acknowledgement.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Clinic Coordinator / Supervisor
Raffles Medical Group
01.2010 - 01.2013
- Supervised a group of frontline staffs (Patient associates &officer)
- Managing clinic operation, coordination, management
- Preparing work schedule/Roster
- Prepare and maintain logs, files and schedules pertaining to operations of department / clinic, drug inventory
- Provided operational support, and processing of medical reports
- Participate in Quality Circle projects & operational surveys
- Collate statistics for clinic management
- Ensure efficient and effectiveness of service in clinic
- To collaborate with Clinic Manager in planning & scheduling of staff so as to provide for an efficient and safe environment for both staff and patients
- Handle complaints and difficult request and undertake steps in service recovery
- Ensuring Clinic Policies and Procedures to be complied at all time, maintaining high level of patient care delivery
- Accountable to Operation Manager / Operation Executive in areas of work improvement
- Ordering drugs, inventory, stock take and ensuring smooth operation of clinic
- Maintain necessary supplies and equipment used by clinic for investigation and procedures
- Responsible for stationeries & pantry ordering
- Tele-marketing and face to face promoting clinic services
- Ensure that all work is carried out in safe and efficient manner
- Ensure smooth running of daily of operation and administration
- Ensure that all assignments are completed and delivered accurately and promptly
- Preparing daily, weekly and monthly sales reports
- In-charge of petty cash
- Managing filing systems manually
- Organizing office layout and maintaining condition of office and arranging for necessary repair.
Clinic Assistant and Operation
Balestier Clinic & Health Screening Centre
01.2005 - 01.2010
- In-charged of registration, payment, operation and dispensing
- Prepare and maintain logs, files and schedules pertaining to operations of department/clinic
- Arrange/change appointments for patients for procedures at other institutions
- Process incoming /outgoing mails
- Filling and retrieving patient case note daily
- Follow -up with patients related to appointment, scheduling, report, and others
- Handle incoming and outgoing calls and enquires, records and convey message
- Handling billing and cash collection, dispensing of Medicine (Pharmacist)
- In-charged of e-claim of Corporate Health Service (CHS) and Integrated Health Plan (IHP) Company
- Point of contact for CHS and IHP and updated of CHS & IHP company files
- Maintain necessary supplies and equipment's used by clinic for investigation and procedures
- Ordering Stationery and pantry items
- Tele-marketing and face to face promoting clinic services
- Maintaining existing patients and developing new relationship with new patient
- Assisting doctor in consultation room
- Generates daily closing sales report and banking of collection.
Education
MBA -
Parkway College Via Flinder's University
Singapore03.2013
Skills
- Multi-tasking, organise
- Microsoft Office- PowerPoint, excel, word
- Resourceful, team player, urgency, meet deadline
- Ability to work independently, good organizational skills
- Complaint Handling
- Multitasking
- Excellent Communication
- Attention to Detail
- Records Maintenance
- Team Collaboration
- Multitasking Abilities
- Interpersonal Skills
- Work Planning and Prioritization
- Problem Resolution
- Decision-Making
- Task Prioritization
Accomplishments
- Supervised team of 6 patient's associates
- Resolved placement issue through coaching and mentorship
- Collaborated with team of 8 in the development of [Project name].
- Planned and coordinated internship placement project.
- Implemented new, interactive instructor's scheduling system to monitor, gauge and project staffing needs. (SLS)
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of 60%.of paper work
Additional Details
One week Notice, $4000 and above, Jimmy Tan
Timeline
Career Service Executive
SHRM College Pte Ltd
01.2021 - Current
Administrator, Faculty Department
At Sunrice Global Academy
07.2018 - 07.2021
Recruitment Consultant
Valuemax Employment Services Pte Ltd
01.2016 - 01.2018
Office Manager Cum Operation
SteadFast Transport Service
01.2013 - 01.2016
Clinic Coordinator / Supervisor
Raffles Medical Group
01.2010 - 01.2013
Clinic Assistant and Operation
Balestier Clinic & Health Screening Centre
01.2005 - 01.2010
MBA -
Parkway College Via Flinder's University
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