Neha Sharma
Singapore
Summary
Accomplished IT leader with 18+ years of experience driving strategic initiatives and delivering innovative solutions. Proven track record in product and program management, leading high-performing teams, and optimizing operations. Successfully led teams to achieve 20% revenue growth and a 50% increase in labor margin. Proven ability to navigate complex business challenges and deliver results in diverse industries, including payments, banking, e-commerce, education.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
PersolKelly
09.2024 - Current
- Company Overview: Working for Visa Worldwide Pte Ltd
- Led the technical implementation of a new premium product to enhance customer value and satisfaction in the Asia Pacific market
- Led cross-functional teams to refine business requirements and ensure alignment with strategic goals
- Improved cardholder benefits and streamlined processes to optimize customer experience
- Working for Visa Worldwide Pte Ltd
Program Director
Artan Consulting Pte Ltd
08.2023 - 08.2024
- Expansion of Artan's presence in Southeast Asia by increasing clientele from 5 to 11 across countries namely Malayasia, Singapore, Indonesia, India and Dubai
- Developed and implemented a strategic plan that increased program revenue by 15%
- Executed program goals and objectives that drove process improvements and client satisfaction
Program Manager
Kellton
11.2021 - 01.2023
- Established and managed new Europe clients for the organization
- Optimized client portfolio for existing and new clients by adding new product lines, contributing to incremental revenue growth of 50% and increased market presence
- Managed a portfolio of - 15M USD during my tenure and expanded the global team
- Led cross-functional teams, facilitating effective communication and collaboration among stakeholders
- Developed and implemented project plans, tracking progress and ensuring timely delivery of milestones Conducted risk assessments, identified potential issues, and implemented proactive mitigation strategies
- Collaborated with product managers, engineers, and designers to align project goals with business objectives, resulting in streamlined processes and improved cross-functional teamwork
- Implemented and led the Exit committee, resulting in a 10% increase in talent retention within 9 months
Senior Engineering Manager
Globallogic
04.2017 - 11.2021
- Led successful cross-functional collaboration to deliver top-notch engineering solutions for high-profile brands like Icare, Pearson & MK
- Led 120-member team to deliver high-impact projects, optimizing a $20M portfolio with a 20% increase in gross margin within 10 months
- Directed cross-functional efforts to deliver products of varying size and complexity, emphasizing on-time delivery and high customer satisfaction
- Transformed offshore domain teams to Agile framework, boosting productivity by 50%
- Standardized best practices for high-quality product delivery within 6 months
- Drove successful program execution through stakeholder management, Scrum of Scrum leadership, and RTE role
- Established a Digital Academy to build an internal talent pool, optimizing team performance and fostering a culture of continuous learning
Senior Manager Delivery
Nagarro
06.2014 - 04.2017
Senior Associate Project Management
Sapient
06.2012 - 06.2014
Project Manager
IBM
01.2005 - 06.2012
Education
Bachelor Of Technology - Computer Engineering
Malviya National Institute of Technology
Jaipur, Rajasthan06.2005
Skills
- Customer Campion
- Risk Management
- Process Improvement
- DevOps
- Test Automation
- Delivered Growth Solutions
- Strategic Planning
- Increased ROI
- Budgeting
- ISO Audits
- Product Management
- Program Management
- Agile
- Waterfall
- Scrum
- Lean Six Sigma
- Jira
- Reduced Bottleneck
- Promoted Early
- Award Winning
- Stakeholder relationship
- Java
- React
- Node
- MySQL
- AWS
- Silverlight
- Selenium
- Mobile Development
- UI/UX
- Data-driven decision making
- Product road mapping/documentation
- Product training
- Software development lifecycle
- Product launches
- Technical leadership
- Project management tools
Websites
Accomplishments
- Resolved product issues through consumer testing.
- Collaborated with a team of 100+ in the development of Pearson.
- Supervised team of 10 staff members.
- Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.
- Improved productivity by 20%, introducing the Scrum process for all engineering tasks.
Certification
- CSM, 12/01/23, 12/31/25, Scrum Alliance
- Lean Six Sigma Agent, IBM
- QAM, IBM
- Safe Agilist, Globallogic
- PMP, Project Management Institute
Businessdomains
- CRM
- ECom
- Education
- ERP & CMS
- Customer Service
- Healthcare
- Insurance
- Payments
Awardsandscholarships
- Leadership Award, 03/01/21, Globallogic
- League of Extraordinaire, 03/01/19, Globallogic
- Bravo Award, IBM
Timeline
Senior Technical Product Manager
PersolKelly
09.2024 - Current
Program Director
Artan Consulting Pte Ltd
08.2023 - 08.2024
Program Manager
Kellton
11.2021 - 01.2023
Senior Engineering Manager
Globallogic
04.2017 - 11.2021
Senior Manager Delivery
Nagarro
06.2014 - 04.2017
Senior Associate Project Management
Sapient
06.2012 - 06.2014
Project Manager
IBM
01.2005 - 06.2012
Bachelor Of Technology - Computer Engineering
Malviya National Institute of Technology
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