Neethu Venugopal
Summary
10+ years of experience in Global Business Operations with a proven record of accomplishment of business opportunities and consistently exceeding expectations. My experience incorporates Sales Operations, Order processing and Management, Customer service, coaching teams on Customer Engagement and Business Transformation, and managing the end-to-end process from quote to cash. I am considered an expert in devising and implementing continuous process improvement and devising more effective ways of working. Dynamic and results-oriented professional with a proven track record in managing and optimizing Order Management processes for Customers and Partners across APJ. Adept at collaborating cross-functionally to ensure seamless order processing, logistics, and customer satisfaction. Skilled in communication with partners and Customers. Known for consistently meeting SLAs and resolving system issues promptly.
Overview
15
15
years of professional experience
Work History
Global Account Operations Manager
HPE
04.2017 - Current
- Act as the primary point of contact for designated global accounts, building and maintaining strong relationships with key stakeholders.
- Manage the end-to-end process from receiving customer requirements/PO till it is delivered back to the customer site.
- Develop and implement strategic account plans aligned with the company's overall objectives, focusing on revenue growth, customer satisfaction, and retention.
- Collaborate with sales, marketing, product development, and other departments to ensure alignment of strategies and execution plans for global accounts.
- Responsible for Customer’s legal focal point on operational issues including ongoing pricing inquiry, catalog, order logging, and delivery arrangements. Works with the sales team to prepare the quotation.
- Proactively identify and mitigate risks that may impact the success of global accounts, ensuring compliance with contractual obligations and regulatory requirements.
- Monitor key performance metrics and KPIs for global accounts, analyzing data to identify trends, opportunities, and areas for improvement.
Senior Order Fulfillment Specialist
HP
09.2008 - 07.2014
- Handling core process of entire Order management activities for Southeast Asian countries
- Communicate with Customers/ partners to acknowledge orders and field questions about billing, logistics, and returns
- Coordinating with the Factory and Supply Chain and expediting the order to meet the Customer's requested delivery date.
- Monitor orders closely and coordinate delivery to Customer DC by working alongside logistics to meet customer demands.
- Raising invoices to the customers/ Partners once they receive goods from the HP factory.
- To ensure the order-related queries from the Customers /partners end are addressed as a priority.
- Writing and maintaining documentation for all Order Management processes, ensuring clarity and consistency.
- Responsible for all the reports and trackers for analyzing the team’s activities and performance.
Education
MBA -
Loyola College
India05-2011
Skills
- Stakeholder Management
- Order Processing and Fulfillment
- Process enhancement and optimization
- Communication Skill
- Adaptability
- Strategic Alliance and partnership
Timeline
Global Account Operations Manager
HPE
04.2017 - Current
Senior Order Fulfillment Specialist
HP
09.2008 - 07.2014
MBA -
Loyola College
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