Neesha Perumal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. Enthusiastic in current job, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of any task given and training in skills required. Motivated to learn, grow and excel in Hotel Industry.
Overview
6
6
years of professional experience
Work History
Guest Service Executive
Mondrian Singapore Duxton
02.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
Raffles Butler
Raffles Hotel Singapore
01.2020 - 01.2023
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provide solutions to problems.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Internship Student, Butler
Raffles Hotel Singapore
07.2019 - 01.2020
- Delivered clerical support by handling range of routine and special requirements.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Banquet Server
YY Groups
03.2019 - 06.2019
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Adapted service based on customer requests and kitchen readiness.
- Delivered catered food and supplies to facility for on-time set-up.
- Monitored dietary restrictions and served guests with special needs.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
Food and Beverage Server
Mc Donalds
10.2018 - 02.2019
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Replenished food items, paper products and canned goods to keep the pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
Food and Beverage Server
Fish & Co
03.2018 - 09.2018
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Handled separate checks and other special requests to facilitate enjoyable dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Field Sales Representative
Titans
11.2017 - 01.2018
- Traveled up to several miles per day to visit customer locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Arts - Business Management
PSB Academy, Edinburgh Napier University
Marina Square, Singapore 03959404.2022
No Degree - Hotel Management
Shatec
Singapore12.2021
Skills
- Decision Making
- Critical Thinking
- Dependable and Responsible
- Flexible and Adaptable
- Excellent Communication
- Problem-Solving
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- Attention to Detail
- Cultural Awareness
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Guest Service Executive
Mondrian Singapore Duxton
02.2023 - Current
Raffles Butler
Raffles Hotel Singapore
01.2020 - 01.2023
Internship Student, Butler
Raffles Hotel Singapore
07.2019 - 01.2020
Banquet Server
YY Groups
03.2019 - 06.2019
Food and Beverage Server
Mc Donalds
10.2018 - 02.2019
Food and Beverage Server
Fish & Co
03.2018 - 09.2018
Field Sales Representative
Titans
11.2017 - 01.2018
Bachelor of Arts - Business Management
PSB Academy, Edinburgh Napier University
No Degree - Hotel Management
Shatec
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