Knowledge on Freight Forwarding documentation, VGM Upload, SI Submission for the booking, Container booking for customer after discussing with Front office
Co-ordination with various departments to provide updated information/reports to the customer
Communicating with the customer by call, emails if we have any issues regarding the booking
Communicating with shipper, Receiver and forwarder
Tracing the status of the shipment and regularly updating all the concerned parties
Assist in monitoring and ensuring standard business procedures and policies
Sharing ideas with Team lead in terms agile and implementing them inorder to have simple procedures
Customer service Representative
HCL Technologies
India
05.2015 - 10.2018
Receiving an Purchase order from customer directly to enter all the given details and sharing the booking number to customer via email, call and Fax
Processing Credit and Rebill for the bookings
Resolving issues other than PO such as Tracking the shipment and informing the customer, if booking is not processed then contacting the higher team to get it resolved
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Dr. S.J.S Paul Memorial College of Engineering And Technology