Neeranuch Buntawee
APPLICATION SUPPORT
Bangkok
Summary
My name is Neeranuch Buntawee and I have almost six years work experiences in total. I am extremely motivated to develop my skills and grow professionally. Excellent attention to detail & organizational skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Thai Speaking Customer Service Executive
VPO Service Sdn Bhd
2022.12 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
APPLICATION SUPPORT
CMG Holdings
- Provide day to day technical support to client
- Analyses and resolves incidents/requests ticket
- Recover incident within SLA
- Participate in updating staff knowledge document
- Assist other helpdesk agents if they have any difficulty in resolving the issue.
SALES REPRESENTATIVE
Teddy Auto Sale
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Negotiate car prices and trade-in values for customers' vehicles
- Contact past customers to ensure they are satisfied with their vehicles.
STORE MANAGER
Mochi Betterliving TH
- Maintain store staff by recruiting, selecting, orienting and training employees
- Protect employees and customers by providing a safe and clean store environment
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Education
Bachelor of Business Administration -
Southeast Bangkok College
2011.01 - 2014.04
Higher Vocational Diploma - undefined
Buddhamonthon Industrial & Community College
2010.01 - 2011.04
Skills
Microsoft Office
Communication Skill
Vendor & Client Relation
Ability to work under pressure
Teamwork
Application support experience
Epic application support
Timeline
Thai Speaking Customer Service Executive
VPO Service Sdn Bhd
2022.12 - Current
Bachelor of Business Administration -
Southeast Bangkok College
2011.01 - 2014.04
Higher Vocational Diploma - undefined
Buddhamonthon Industrial & Community College
2010.01 - 2011.04
APPLICATION SUPPORT
CMG Holdings
SALES REPRESENTATIVE
Teddy Auto Sale
STORE MANAGER
Mochi Betterliving TH
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