Neeraj Bansal
Summary
A result-oriented senior banking consultant with over 17 years of experience in the banking and financial services sector. Proven abilities in project leadership, client and stakeholder relationship management, quality assurance, strategic planning and execution, team building, crisis management, and mentorship. Well-versed in the regulatory landscape, focusing on the financial and insurance industries. Adept at deconstructing and planning stories to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technology Solution – Group Legal Compliance
OCBC Bank
08.2018 - Current
- Spearhead S$27 million multi-year program to overhaul KYC name-screening & CDD risk scoring processes across OCBC group and successful in reducing onboarding time by 30%.
- Managed product roadmap for AML compliance, employing hands-on product management practices.
- Partnered with business stakeholders, including the group legal & compliance department, and the development scrum team to define and clarify business requirements.
- Collaborated with Customer Experience, marketing, analytics, and research teams to identify customer personas, validate MVP, and understand customer needs to design quicker onboarding solutions.
- Liaised with technical developers and programmers to understand technical implications, prioritize development tasks, and make decisions regarding technical direction.
- Responsible for ongoing stakeholder engagement to ensure project scope decisions are understood, agreed upon, and aligned with the annual book of work.
- Oversee support and maintenance issues related to the compliance platform to ensure continuous improvement and ongoing customer satisfaction.
- Represented OCBC Bank in the industry-level project 'COSMIC' initiated by the Monetary Authority of Singapore.
- Actively involved in contributing product and business knowledge to the community. Prepared and delivered AML KYC training to 1200 departmental resources.
- Managed vendor relationships to negotiate favorable contracts while maintaining high quality standards.
- Spearheaded IT modernization efforts, replacing legacy systems with updated technology solutions.
- Handpicked to work with the Fintech and Ecosystem team, driven by the Group Chief Operating Officer, focusing on REG-TECH & Digital Wealth startups and strategic affiliations, positioning the bank as a leader in self-assisted channels and compliance
- Proudly evaluated and introduced solutions in the space of: Digital acceleration platform (cloud solution) for improving user experience
- Voice Bot (AI-NLP using GCP) for payment reminders for credit cards
- Robo-advisory (SaaS) for the premier and retail segment of customers
- Digital Trust platform to increase productivity, customer experience, and security
- Received multiple awards, including the OCBC Group CEO Quality Award and ExSA Star.
Senior Consultant
Alten Calsoft
05.2017 - 08.2018
- Liaised with client executives for account development strategies
- Built a team of 10 resources from scratch and provided consulting in business analysis and data analytics
- Worked on business processes, analyzing workflow for customer segmentation, and solution design for transaction monitoring
- Liaised with technical developers and programmers to understand technical implications, prioritize development tasks, and make decisions regarding technical direction
- Continuously sought innovative ideas and technologies to incorporate into project delivery and effectively communicated these with project stakeholders.
Senior Business Analyst
Comtel Solutions
12.2015 - 12.2016
- Oversaw all functional changes as lead business analyst for applications related to financial crime compliance
- Increased delivery of work to the offshore Singapore center from Paris from 40% to 60%
- Executed SAM risk rating, reducing transaction monitoring alerts by 40%.
Senior Consultant
Wipro Technologies
08.2011 - 11.2015
- Managed projects and served as the client's point of contact
- Accountable for ensuring all work results delivered by the team are of a high standard
- Consistently took initiative in metrics and measurements of effectiveness on new features and enhancements related to dynamic pricing solutions for group consumer banking and fraud monitoring systems
- Demonstrated the ability to guide the team in analyzing business requirements and empowered the team to have more ownership of the business requirements
- Continually sought new innovative ideas and technologies to include in the project delivery and effectively communicated these with project stakeholders
- Drove the implementation of fraud monitoring solutions and managed an offshore team of 25 resources
- Worked on business processes, analyzing workflow for dynamic pricing for global consumer banking.
Business Analyst
Bank of America
06.2010 - 07.2011
- Spearheaded a major migration project for Merrill Lynch card owners to the Bank of America card platform.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Senior Software Engineer
United Health Group
06.2007 - 05.2010
- Developed technical requirement specifications for the healthcare domain
- Promoted from Software Engineer to Senior Software Engineer.
- Optimized code performance for improved system efficiency.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Associate Consultant
Capgemini Inc.
01.2006 - 05.2007
- Created conceptual designs and technical approach documents for the credit card domain.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
Education
MBA -
SP Jain School of Global Management
BE (Hons.) -
Staffordshire University
BCA -
Birla Institute of Technology, Mesra
Skills
- Business Strategy
- Team Management
- AML, KYC & Fraud
- Business Analysis
- Digital Transformation
- Cross-border Payments
- Agile Product Management
- Stakeholder Management
- Fintech-Regtech
Certification
- Certified SAFe 5 Scrum Master (CSSM)
- Certified Scrum Product Owner (CSPO)
- Certified Anti Money Laundering Specialist (CAMS)
- Human-Centered Design Certification
- Leadership: People, Teams & Organization - Columbia Business School
Languages
English
Hindi
Speaking Engagements
- Panelist at Asia Risk Congress 2023, Singapore
- Panelist at Transform Finance 2022, 2023, 2024 for AML & KYC summit, Singapore
- Panelist at MoneyLive 2022, Singapore
- Panelist at Singapore Fintech Association, 2023, Singapore
- Panelist at Asia Anti-Fraud 2023, Kuala Lumpur, Malaysia
Volunteer
- Toastmaster Club
- Red Cross Society (Certified CPR, AED provider, and First Aid provider)
Personal Information
Date of Birth: 04/30/1983
Publications
Unlocking the Potential: Approaching Digital eKYC Transformation
Timeline
Technology Solution – Group Legal Compliance
OCBC Bank
08.2018 - Current
Senior Consultant
Alten Calsoft
05.2017 - 08.2018
Senior Business Analyst
Comtel Solutions
12.2015 - 12.2016
Senior Consultant
Wipro Technologies
08.2011 - 11.2015
Business Analyst
Bank of America
06.2010 - 07.2011
Senior Software Engineer
United Health Group
06.2007 - 05.2010
Associate Consultant
Capgemini Inc.
01.2006 - 05.2007
MBA -
SP Jain School of Global Management
BE (Hons.) -
Staffordshire University
BCA -
Birla Institute of Technology, Mesra