Neelam Arya

· Accountable for defining the strategy at the global level to implement the ServiceNow ITSM, ITOM, CMDB module, and the rollout at the zone, and country level.

· Participated in project budget planning, project working group sessions (PWG), and handling all the status reporting activities required for Business, Management, and Senior Stakeholders.

· Managing the vendor and participating of technical board review

· Participant in the project design and solution committee; Identify project risks proactively, drive timely mitigation, and escalate to management appropriately

· Refine and Define processes for the business operations and plans for a broad audience of technical and non-technical stakeholders

· Laying out high level plan, detailed global project plan, methodology for the implementation.

· Accountable for the successful delivery of ServiceNow for the clusters across the Singapore region. Onboarded 5 hospitals to ServiceNow (ITSM) in past 1 year.

· Participant of project budget planning, project working group sessions (PWG) and handling all the status reporting activities required for Business, Management and Senior Stakeholders.

· Participant of the project design and solution committee; Identify project risks proactively, drive timely mitigation, and escalate to management appropriately

· Refine and Define solutions for the business operations and plans for a broad audience of technical and non-technical stakeholders

· Laying out plan, design, and technical standards for the project implementation and BAU

· Participation in Implementation and development of the ITSM modules; Refactored the system at the platform level, brough dynamic and scalable architecture.

· Configured the system, single handed for the modules assigned to me.

* Conduct trainings for business users and Create end user training plans

Contract with Global Cosmetic Brand - Loreal (ASIA)

· Accountable for the successful delivery of Cloud based tool, Beauty-tech project for APAC region. Participant of project steering committee (PSC) & project working group sessions (PWG) and handling all the status reporting activities required for Business, Management and Senior Stakeholders.

· Represent APAC in front of Global team, EMEA and AMER region; Bridge the silos between inter zone processes and implementation.

· Established & maintained strong relationships with Senior stakeholders (South east Asia CIO/ APAC CIO/ APAC CTO / Country level CIOs) for big picture orientation, strategy alignment, and expectation management

· Managing project resources and establishing an effective communication plan with the project team, the customer, and stakeholders. Managing routine client interaction & expectations

· Worked with APAC domain leaders and 14 country IT heads to implement cloud-based tools and digitize all the operations that meet business requirements to service IT services.

· Managed discussions between product leads, business analysts, and development teams and helped facilitate design and development to ensure requirements were fully documented, coded, tested, and implemented with quality operation

· Ensure cross-functional cohesion between project and operating teams to rollout technology and operational capabilities; involved in planning, roadmap, and consulting services to the clients

· Led regional clients, vendors, partners, and teams across multiple geographies within the APAC region

· Identify project risks proactively, drive timely mitigation, and escalate to management appropriately

· Refine and simplify complex concepts and plans for a broad audience of technical and non-technical stakeholders

· Laying out process and governance standards for the Digital Transformation

· Integrated the ServiceNow tool with Power BI to run the dashboards and report

• Attended team meetings to resolve technical and project issues and review project schedules.
• Verified construction documentation to meet client requirements and vision.
• Monitored and analyzed project costs and resource allocation to mitigate overages.
• Developed comprehensive master plans for large-scale urban development projects, prioritizing sustainability and community integration.

· Managed discussions between product leads, business analysts, development teams and help facilitate design and development to ensure requirements are fully documented, coded, tested and implemented with quality operation

· Ensure cross-functional cohesion between project and operating teams to rollout technology and operational capabilities; involve in planning, roadmap, consulting services to the clients

· Lead regional clients, vendors, partners and teams across multiple geographies within APAC region

· Identify project risks proactively, drive timely mitigation, and escalate to management appropriately

· Refine and simplify complex concepts and plans for a broad audience of technical and non-technical stakeholders

· Laying out process and governance standards for the Digital Transformation

· Integrated the ServiceNow tool with Power BI to run the dashboards and report

• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Administered and maintained anti-virus and anti-malware software on end-user computing devices.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Streamlined IT processes by implementing automation tools and reducing manual effort.

· Managed discussions between product leads, business analysts, development teams and help facilitate design and development to ensure requirements are fully documented, coded, tested and implemented with quality operation

· Ensure cross-functional cohesion between project and operating teams to rollout technology and operational capabilities; involve in planning, roadmap, consulting services to the clients

· Lead regional clients, vendors, partners and teams across multiple geographies within APAC region

· Identify project risks proactively, drive timely mitigation, and escalate to management appropriately

· Refine and simplify complex concepts and plans for a broad audience of technical and non-technical stakeholders

· Laying out process and governance standards for the Digital Transformation

· Integrated the ServiceNow tool with Power BI to run the dashboards and report

• Analyzed work to generate logic for new systems, procedures and tests.
• Stayed current on industry trends, incorporating emerging technologies into new projects when appropriate.
• Tested and deployed scalable and highly available software products.
• Captured specifications, testing methods and other information for [Type] project into technical manuals.
• Worked for GE client
• Leading a development team of for ITSM tool (Service Now) implementation and customization

· Key modules worked up are Asset Management and Reporting

· Process analysis of the AS-IS existing in the environment and gap analysis

• Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
• Coordinated deployments of new software, feature updates and fixes.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.

· Worked for Retail client, Staples, responsible for programming and development of the cloud-based tool.

· Developed Service Request for IT users & Business users for USB client in Singapore

· Process analysis of the AS-IS existing in the environment

· Process automation via java scripts in order to reduce end user activity

· End to End process migration from Remedy to Service-Now

· Regular working solution documents for different clients and business

· Part of Service Now COE team, which include creation of POC and knowledge article specific to SNOW

· Proposing solution design for different customer, creation of knowledge articles for leveraging knowledge across the team