NATTIKA CHUNSUTTIWAT
Renewal Sales Representative (Singapore PR)
Summary
Results-driven renewals and sales professional with 10 years in SaaS and digital solutions across APAC.
Specializes in customer retention, upsell strategy, and relationship management.
Data-driven, collaborative, and skilled at turning client success into revenue growth.
Top performer recognized for exceeding quotas and ensuring customer loyalty.
Overview
18
18
years of professional experience
Work History
RENEWAL SALES REPRESENTATIVE (APAC)
NUTANIX
08.2023 - Current
- Maintain deep knowledge of Nutanix product configurations to understand customer assets and differentiate solutions and pricing.
- Own responsibility for providing accurate, timely initial and iterative quotes for Nutanix solutions across all segments.
- Generate a forward-looking pipeline of renewal opportunities and quotes 9 months in advance for CSRs to act upon.
- Support Revenue Operations by analyzing data to ensure account assets and quotes are accurate and all systems are cleansed.
- Partner with field reps, SEs, and CSRs in customer calls to explain quote composition and value proposition.
- Assist reps in negotiation and handle customer objections to ensure renewal success.
- Manage data triaging (e.g., auditing accounts for renewable assets).
- Achieved a customer renewal rate of 95%+ across key APAC accounts by proactively engaging at-risk customers, uncovering expansion opportunities, and aligning renewal timing with business value delivery.
- Recognized for driving customer retention through consultative engagement, ensuring seamless renewals and upsells that contributed to consistent quarterly revenue targets.
- Developed and maintained strong customer relationships, driving renewal rates and enhancing client retention across the APAC region.
- Collaborated with cross-functional teams to streamline the renewal process, resulting in improved operational efficiency and customer satisfaction.
- Conducted market analysis and identified trends to inform strategic sales initiatives, positioning offerings effectively within the competitive landscape.
- Utilized CRM tools to track customer engagement and manage the renewal pipeline, ensuring timely follow-ups and maximizing conversion rates.
SENIOR SALES DEVELOPMENT REPRESENTATIVE (Thailand, Cambodia, Laos & Myanmar)
NUTANIX
05.2019 - 07.2023
- Developed and managed a portfolio of enterprise and mid-market clients across Thailand, Cambodia, Laos, and Myanmar.
- Collaborated cross-functionally with Territory Sales, Systems Engineering, Channel Marketing, Field Marketing, Alliances, and Sales Operations to consistently attain and exceed sales performance goals.
- Proactively prospected and qualified new opportunities within the assigned territory, setting up strategic meetings for Sales, SEs, and Channel Managers.
- Partnered closely with distributors and channel partners to qualify and advance project pipelines.
- Built and maintained strong working relationships with Sales Representatives to craft effective regional territory plans and execute targeted sales campaigns in collaboration with marketing teams.
- Utilized internal CRM and marketing automation tools to manage leads efficiently and improve conversion rates.
- Recognized for exceptional customer engagement and account continuity—nurturing long-term relationships that later translated into high renewal and upsell rates when accounts transitioned to expansion stages.
- Consistently exceeded quarterly KPIs for pipeline generation and lead-to-opportunity conversion, directly contributing to sustained customer retention across key growth markets.
TERRITORY SALES REPRESENTATIVE | Media & Entertainment Industry (Thailand)
AUTODESK
09.2018 - 04.2019
- Applied full-cycle sales skills within a high-volume cold-calling model, demonstrating strong communication and negotiation abilities.
- Understood customer requirements and business challenges, maintaining deep knowledge of Autodesk solutions, competitive offerings, and subscription models.
- Ensured customers maximized the value of Autodesk’s Subscription and Advanced Support programs to encourage ongoing renewals and account retention.
- Partnered closely with resellers and channel partners, understanding their workflows to identify, create, and close opportunities effectively.
- Maintained disciplined opportunity management in Salesforce.com with consistent forecasting accuracy through structured pipeline categorization.
- Maintained strong awareness of Autodesk promotions and campaigns to align offers with customer needs and renewal cycles.
- Achieved 118% of Q1FY19 quota, ranking among the Top 3 ASEAN Sales Leaders by driving both new business and recurring subscription renewals through consultative engagement and value-based selling.
ASSISTANT TEAM LEADER, CLIENT SERVICE DEPARTMENT (APAC)
FACEBOOK
02.2018 - 09.2018
- Proactively converted inbound client enquiries into sales by upselling alternative advertising solutions that aligned with customer goals.
- Prospected within assigned account lists to identify new opportunities, passing qualified leads to relevant sales teams to maintain a healthy regional sales pipeline.
- Built and maintained strong relationships with over 10 major agency clients, including Omnicom Group, Dentsu, and GroupM — each with annual advertising spend exceeding SGD 500,000.
- Partnered with clients to understand campaign objectives and performance challenges, developing data-driven strategies that boosted ROI and client satisfaction.
- Oversaw and motivated a team of 7 client service representatives, ensuring operational excellence through efficient scheduling, workload distribution, and ongoing performance feedback.
- Recognized for strengthening client retention across key APAC agency accounts by delivering exceptional service quality and ensuring campaign success, contributing to consistent quarter-over-quarter revenue growth.
SENIOR CLIENT SERVICE ASSOCIATE (APAC)
FACEBOOK
09.2007 - 01.2018
- Delivered post-sales support and upsold clients with monthly advertising spends exceeding SGD 10,000 across Thailand and the broader APAC region via calls, email, and live chat.
- Consistently ranked among the Top 3 representatives in Customer Satisfaction Score (CSAT) for over 10 consecutive months, reflecting exceptional service quality and customer loyalty.
- Awarded Highest Productivity Performer (2017) for efficiently resolving over 500 customer cases per month while maintaining superior service standards.
- Utilized Facebook’s CRM system to track, update, and route customer opportunities to account managers and sales teams for follow-up and expansion.
- Consulted with advertisers on Facebook marketing strategies, providing data-driven insights, market analyses, and product optimization recommendations that directly increased campaign ROI.
- Educated advertisers via community forums, ensuring clients remained informed on the latest Facebook features, tools, and best practices to maximize platform adoption and renewal likelihood.
- Recognized for enhancing client retention and long-term engagement through consultative support, driving repeat advertising investments and sustained revenue growth across APAC.
Education
Master of Science - Information Technology Management
National Institute of Development Administration
Bangkok, Thailand12.2017
Bachelor Degree - Mathematics with minor in Asian Studies
Clark University
Worcester, MA, USA05.2013
Skills
Customer retention
EXTRACURRICULAR ACTIVITIES
HEAD OF UNIVERSITY YEARBOOK PHOTOGRAPHER CLARK UNIVERSITY (2012-2013) Managed a team of 5 to take exceptional photos of school events to create university’s 2013 Year Book, with over 1,000 copies published
SHORT FILM DIRECTOR OF SUREE INTERFOODS CO.LTD (2015) Led an experienced team of 5 to make 4 product commercials and 1 product short film to be exhibited at Thai Food Exhibition 2015 (THAIFEX); these products include Sweet Chili Sauce, Suki-Yaki Sauce, Oyster Sauce and Roasted Chili Paste Managed and monitored the production team from storyboard writing, to casting actors, filming, and video editing
FILM DIRECTOR OF INTERNATIONAL STUDENT ASSOCIATION OF CLARK UNIVERSITY (2012) Created promotional videos, trained 5 emcees and supervised 14 crews for the execution of stage and performance operations plan for the 900-guest Gala Night
DATA ANALYST OF NATIONAL HEALTH FOUNDATION, THAILAND (2013-2014) Gathered statistical data of Child Abuse in Naan, Rayong, and Chumpon, and analyzed the severity of Child Abuse in risk-prone areas
Timeline
RENEWAL SALES REPRESENTATIVE (APAC)
NUTANIX
08.2023 - Current
SENIOR SALES DEVELOPMENT REPRESENTATIVE (Thailand, Cambodia, Laos & Myanmar)
NUTANIX
05.2019 - 07.2023
TERRITORY SALES REPRESENTATIVE | Media & Entertainment Industry (Thailand)
AUTODESK
09.2018 - 04.2019
ASSISTANT TEAM LEADER, CLIENT SERVICE DEPARTMENT (APAC)
FACEBOOK
02.2018 - 09.2018
SENIOR CLIENT SERVICE ASSOCIATE (APAC)
FACEBOOK
09.2007 - 01.2018
Bachelor Degree - Mathematics with minor in Asian Studies
Clark University
Master of Science - Information Technology Management
National Institute of Development Administration