Nazirah Faisal Tay

Work History

SNPC TRADING PTE LTD

08.2020 - 08.2024

Safeguarded personnel records by maintaining strict confidentiality.
Ensured high-quality customer service in responding to client questions through calls and emails.
Enhanced team integration through effective interview and onboarding processes.
Enabled seamless communication flow between management and team members.
Managed relationships with vendors to maintain service quality and reduce costs.
Formulated clear procedural guidelines to enhance organizational efficiency.
Partnered with IT department to upgrade technology, increasing overall productivity.
Executed comprehensive strategies to manage and streamline office relocation processes.
Delivered meticulous assistance to executives, facilitating attention on high-level decision-making.
Analyzed workforce output and offered targeted suggestions to refine expertise.
Advanced company development by delivering exceptional organizational aid for executive strategic objectives.
Supported candidate selection process.
Participated in drafting company guidelines, promoting streamlined operations.
Facilitated workplace morale improvement through coordinated events.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Boosted efficiency by managing travel logistics for executives.
Contributed to projects aimed at optimizing organizational efficiency.
Oversaw properties and coordinated personal staff for executives during international assignments.

Krones Izumi Processing Pte Ltd

01.2017 - 01.2019

Managed comprehensive arrangements for lodging, travel logistics, menus, and schedule during vertical merger event's official signing.
Spearheaded entire set up of the new office from scratch
Coordinated diverse projects efficiently while adhering to tight schedules.
Streamlined supply chain operations for office resources.
Reviewed and renegotiated service contracts & licenses with vendors where necessary with appropriate cost control against budgeted costs while maintaining good relations
Streamlined & aligned office administration operations by recommending key workflow process improvements
Directed inspection processes to ensure timely identification of building faults in company locations.
Enhanced integration of new hires by organizing workspace and account setup.
Directed board meetings while executing executive-director duties.

Sarment Pte Ltd

01.2014 - 01.2017

Delivered comprehensive support to Managing Director and Founder.
Maintained up-to-date fire extinguishers and ensured unobstructed office premises.
Appointed as the primary contact for Human Resource issues, overseeing organizational charts and handling employee documentation.
Boosted productivity by implementing World-mate app for frequent travelers.
Played a pivotal role in creating the company's inaugural employee handbook by streamlining operations.
Directed and educated staff on resolving customer issues promptly and efficiently.

Australian Wine Index (S) Pte Ltd

01.2010 - 01.2014

Supported wine tasting events to boost brand recognition.
Established key performance indicators to enhance sales tracking and resolve customer issues.
Managed client database efficiently while deputizing for superiors.
Coordinated sales orders and ensured timely receipt of goods.
Guided staff on effective customer service techniques and issue resolution.
Established automatic prompt system for customer letters to brokers.
Developed strategies to address a gap in communication between top management and employees increasing productivity by 60%
Consolidated company apartments, achieving a cost saving of $80,000.