Nazira Zolkafli

Responsibility for one or more application and sharing specialized knowledge within team for best resolution. Coordinating and set priorities to fulfill daily BAU task while continuously deliver any on-hand task in timely manner. Supporting downstream application and develop user reporting with tools such as Report Builder and Oracle SQL store procedure.
Responsibility:
1. Managed incident response efforts, ensuring rapid resolution of issues and minimal impact on business operations.
2. Demonstrated unwavering commitment to maintaining the highest standards of quality and service, resulting in consistently outstanding feedback from both internal and external customers.
3. Evaluated potential software enhancements by conducting thorough testing and analysis before implementation into production environments.
4. Provided expert advice to colleagues on best practices for application support, fostering a culture of continuous improvement.
5. Established strong working relationships with stakeholders at all levels of the organization through effective communication and collaboration.
6. Conducted root cause analysis on recurring issues, implementing preventative measures to reduce future occurrences.
7. Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
8. Used ServiceNow to track, maintain and update incident and change management tickets.

Performed daily BAU production support and demonstrated troubleshoot and resolved production outage or issue with timely manner. Working closely with both Level-1 support and project team on both minor change and project release. Experience support various treasury platform system include Trade recon, Treasury Collateral Management and Trade Confirmation application.
Responsibility:
1. Delivered guide and lead L1 support team in production issue handling for treasury system related.
2. Collaborated with vendors for root cause finding, perform end-to-end testing and implement fixes into production.
3. Monitored system performance via Control-M to sustain system stability and identify potential issues.
4. Maintained and updated troubleshooting documentation via Confluence to keep employees up to speed.
5. Created and execute preventive Shell Script to reduce recurring outage which cause financial impact and manual recovery.

Conducted and managing a new software releases from systems development, testing, production deployment and ensuring continued support of service thereafter. Diagnosed and resolved malfunctions of the systems or programs through troubleshooting. Provided 24/7 support for client-based applications, file and data feeds and batch processes to prevent impact to business.
Responsibilities:
1. Interacted with clients to resolve issues and answer software-related questions.
2. Actively support OpenShift based system with auto-deployment via
Jenkins and GIT.
3. Involved in all testing procedures and wrote test cases and scenarios during testing phase of project and changes.
4. Resolved average 30-45 incident ticket per weekly and have delivered and implemented average 20 changes and project related.
5. Collaborated with developers, analysts and project managers to expedite incident resolutions.
6. Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
7. Provided training to end users on new and updated systems and software.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.

Experience working in Treasury related system and collaborate with end-user from various sector include Front-end, Back-end and Market Risk in managing, support, and deliver application changes and projects. Follow-up closely on the system production issue, perform troubleshooting and monitoring system daily batch. Responsible to developing SQL program, UNIX Shell Scripting and perform system testing based on SDLC process after analyzing the user requirement, from minor system enhancement to project change related.
Responsibilities:
1. Created SQL program enhancement due to requirement changes. Unix automation shell scripting, scheduling and FTP automation process. Perform Data migration from old to new server.
2. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence and manual intervention from users.
3. Knowledge with LINUX/UNIX command, shell scripting, Cronjob maintenance and experience in Database such as Sybase and MS SQL (SSMS) which is needed for system monitoring, maintenance and support automated FTP task and process.
4. Build program to extract Big Data for both user reporting and data warehouse.
5. Handling and maintain documentation for all development and BAU enhancement such as Functional/Technical requirement system, SIT/UAT test plan and execution.
6. Experience in Bank IT Disaster Recovery plan, testing and migration.
7. Developed new or existing SQL procedures for requirements needs which include analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.
8. Delivered approximately 45 system changes or enhancement per year and handling maximum 3 incident ticket per day.