Nazimunnisa Mohd Haniff

• Assisting Senior Operations Manager & Head Of Operations
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and operations to achieve timely and accurate delivery of goods and services.
• Led hiring, on boarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analysed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Implemented quality control systems that boosted overall product consistency and reliability.
• Analysed data trends to identify potential in operations workflow, implementing strategies to mitigate risks accordingly.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managing Company Standard Operations Policy on a daily process.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Handling Customer Complaint & Feedback.
• Managing all Operational Store Standard.
• Handling EXSA Nominees.
• Conduct Instore Training.
• Working Closely with Store Manager to achieve the store target.
• Managing Stocktakes Process.
• Managing Opening and Closing of stores.
• Strong Team player.
• Able to work under pressure.
• Attained:

EXSA Award in 2021 (Gold), EXSA Award in 2022 (Star), EXSA Award in 2023 (Star)

• Responsible in daily operation to ensure that everyone comply with the company SOP.
• Managing day to day activities of the store to ensure is it efficient, profitable and the environment is customer friendly.
• Plan and display the products in accordance to company’s standard.
• Ordering of stocks to maintain adequate stocks level.
• Proper execution of store’s current promotion / member’s sales.
• Motivate subordinates for the attainment towards company sale’s target / personal target.
• Implement safety and security control measures in accordance with the company standards which include safety of employee and customers, security against merchandise loss/damaged/pilferage.
• Controlling and managing store shrinkage through daily line-count, weekly and cyclical counts and updated administrative works.
• Managing and planning of staff roster in the fairest schedule.
• Ensure all monthly / weekly report accurate and submission on time.
• Ensure Mystery shopper report submits on time.
• Managing and handling of customer complaint and feedback in a polite manner.
• Managing refund and exchange at POS.
• Managing cashiering at POS.
• Managing and lead the team very professionally with very strong teamwork.
• Handling the total store layout.
• Qualify Trainer and Buddy Trainer.
• Conducting interview in-store level.
• Conduct orientation and product training to newly hired staff.
• Manage and handling the 3rd Watsons Larger Store in Singapore.
• Attained:

Watsons Service Ace Award 2010, EXSA Award in 2011 (Silver), EXSA Award in 2012 (Star), EXSA Award in 2013 (Star), EXSA Award in 2014 (Star), EXSA Award in 2015 (Gold), EXSA Award in 2016 (Star),

EXSA Finalist in SRA Service Superstar in 2013

• In-charge of leading the team of 20 head count.
• Overseeing Store layout and Product Display.
• Implementing ways to promote staff productivity.
• Overseeing staff movement and sales promoters.
• Motivate and Lead team to hit monthly sales targets.
• Mystery Shoppers.
• In-charge of Men’s & Ladies Apparel.
• In-charge of Cosmetics Department.
• Other admins and backend jobs scope.
• Attained:

EXSA Award in 1998 (Silver), EXSA Award in 2001 (Gold),

EXSA Award in 2005 (Silver)