NAZIA NOWSHIN
Summary
A rigorous task driven professional with experience in Corporate sales and customer service. Organized and highly efficient in project management with a strong
attention to detail. Bringing forth an independent work spirit as well as the ability to work well with others.
Overview
13
13
years of professional experience
Work History
MULTI CHANNEL ACCOUNT MANAGER
DHL EXPRESS BANGLADESH
12.2020 - Current
- Building long-term relationships with clients to achieve ultimate client retention.
- Work in collaboration with team to define project goals and establish timeline and plan to achieve them.
- Driving projects to help company achieve country goals in different parameters.
COMPLAIN MANAGEMENT SPECIALIST
BEXIMCO COMMUNICATIONS LIMITED
03.2016 - 03.2020
- Was in charge of planning, designing and implementing complaint management process.
- Was key responsible person for monitoring end to end complaint management process.
- Re engineered complaint management process to improve efficiency and SLA.
QUALITY ASSURANCE ANALYST
DIGICON TECHNOLOGIES LIMITED
02.2014 - 02.2016
- Was responsible for call monitoring, coaching, training all team members &
- Ensuring that team members acquire appropriate support and training to apply best skills and knowledge on job.
OPERATION TEAM LEAD
LEGATO SERVICES BD
12.2013 - 02.2014
- Was in charge of maintaining team of 16 members.
- Responsible for achieving sales target of team.
- Was responsible to identify bottom performers and train them to improve performance.
CUSTOMER SERVICE REPRESENTATIVE
LEGATO SERVICES BD
10.2011 - 11.2013
- Selling products and value-added services over phone.
- Was ranked among top 3 sales representatives of month 24 times during tenure of 27 months as representative.
Education
BBA - Marketing
AHSANULLAH UNIVERSITY OF SCIENE AND TECHNOLOGY
DHAKA06.2011
Skills
- Revenue Growth
- Technical aptitude
- Sales Presentations
- Data-driven decision-making
- Competitor Analysis
- Brand Awareness
Hobbies
- Travelling
- Reading
- Practicing Muay Thai.
Additional Information
- Country winner of prestigious "DHL got Heart" in 2022 for my charity work for street animal welfare.
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
MULTI CHANNEL ACCOUNT MANAGER
DHL EXPRESS BANGLADESH
12.2020 - Current
COMPLAIN MANAGEMENT SPECIALIST
BEXIMCO COMMUNICATIONS LIMITED
03.2016 - 03.2020
QUALITY ASSURANCE ANALYST
DIGICON TECHNOLOGIES LIMITED
02.2014 - 02.2016
OPERATION TEAM LEAD
LEGATO SERVICES BD
12.2013 - 02.2014
CUSTOMER SERVICE REPRESENTATIVE
LEGATO SERVICES BD
10.2011 - 11.2013
BBA - Marketing
AHSANULLAH UNIVERSITY OF SCIENE AND TECHNOLOGY
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