Nayli Qistina
Summary
Excelling in customer engagement and personalised consultations with ability to enhance client satisfaction through expert product knowledge and effective communication.
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products,dedicated to helping clients achieve their beauty goals and creating welcoming environment.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Jo Malone London
02.2025 - 05.2025
- Provided personalized fragrance consultations to enhance customer experience and satisfaction.
- Educate clients on skincare routines tailored to individual needs.
- Maintained cleanliness and organization of tasting bars.
- Supported inventory management by restocking products as needed.
- Educated clients on product benefits, usage techniques, and fragrance layering methods.
Beauty Advisor
MAC Cosmetics
07.2024 - 08.2024
- Maintained cleanliness and organization of beauty displays and tools.
- Demonstrated makeup application techniques to enhance customer experience.
- Resolved customer inquiries and concerns with professionalism and efficiency.
Beauty Advisor
Christian Dior
12.2023 - 02.2024
- Conducted inventory management tasks, ensuring optimal stock levels and organization of products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Customer Service Officer
CWT Globelink Pte Ltd
04.2022 - 08.2023
- Started as an intern with the BL documentation department for 6 months. Responsible for doing and releasing the bill of lading for cargo shipment exporting to destinations.
- Converted to full time position after completion of diploma and was transferred to CS department for export - responsible for bookings according to needs.
- Assisted customers in resolving inquiries and issues through effective communication and problem-solving techniques via phone calls and emails.
- Utilised software to track customer’s cargo , ensuring accurate documentation and follow-up.
- Coordinated with team members to improve response times and enhance overall customer satisfaction.
- Developed knowledge of products and services to provide informed recommendations to customers.
Service Crew Member
The Daily Scoop
02.2021 - 10.2021
- Daily operations of churning ice cream.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere.
- Assisted in food preparation and assembly, adhering to safety and hygiene standards.
Education
Bachelor's Degree - International Studies
Hankuk University of Foreign Studies
SeoulDiploma - Supply Chain Management
PSB Academy
Singapore 12.2022
Skills
- Customer service
- Organization and multitasking
- Team collaboration
- Customer engagement
- Retail experience
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Timeline
Beauty Advisor
Jo Malone London
02.2025 - 05.2025
Beauty Advisor
MAC Cosmetics
07.2024 - 08.2024
Beauty Advisor
Christian Dior
12.2023 - 02.2024
Customer Service Officer
CWT Globelink Pte Ltd
04.2022 - 08.2023
Service Crew Member
The Daily Scoop
02.2021 - 10.2021
Bachelor's Degree - International Studies
Hankuk University of Foreign Studies
Diploma - Supply Chain Management
PSB Academy
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