NAY LIN OO
Summary
- Experienced with advanced problem-solving techniques and system optimizations.
- Delivering quality results through effective teamwork and technical expertise.
- Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions.
- Equipped with strong problem-solving abilities, willingness to learn.
- Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Senior Technician
Frasers Property Retail Management Pte.Ltd
01.2016 - Current
- Assisted with equipment setup and maintenance to ensure optimal functionality
- Collaborated with team members to streamline workflow processes and improve response times
- Repaired components,systems and machines to control costs.
- Adapted quickly to changing priorities while maintaining focus on quality of service
- Monitored and enforced safety measures to mitigate hazards.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Completed preventive maintenance on set schedules.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
Technician
Cornerstone Property Management Pte.Ltd.
11.2014 - 12.2015
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Collaborated with team leaders to address tenant concerns and improve service delivery.
- Developed preventive maintenance schedules to extend equipment lifespan and reduce emergency repairs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Installation and Service Technician
Bradford Door Access and Fire System Pte.Ltd.
01.2012 - 10.2014
- Installed and configured door access control systems,Carpark barrier systems & CCTV system for residential and commercial properties & Schools.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
- Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
- Completed extensive job report for each service call.
Education
Diploma - Electrical Engineering
Ngee Ann Polytechnic
09-2025
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
Additional Information
Basic Knowledge in
- Microsoft
- AutoCAD
Timeline
Senior Technician
Frasers Property Retail Management Pte.Ltd
01.2016 - Current
Technician
Cornerstone Property Management Pte.Ltd.
11.2014 - 12.2015
Installation and Service Technician
Bradford Door Access and Fire System Pte.Ltd.
01.2012 - 10.2014
Diploma - Electrical Engineering
Ngee Ann Polytechnic